Customer Success Manager, Services (US)
whop · Brooklyn, New York, United States
MISSION
Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop.
ROLE
You get new services and industrial customers live and successful on Whop: owners and ops leads who run field service, trades, and similar ops. You run onboarding, get them using the product, and set them up to grow.
This is a highly entrepreneurial role with a lot of freedom. You own the customer’s first months on Whop.
WHAT YOU’LL DO
- Onboard new services customers and get them live fast
- Move their payments and billing onto Whop
- Roll out to additional locations for multi-site operators
- Spot accounts at risk early and fix the problem yourself
- Hand healthy, growing accounts to the account team
WHAT WE’RE LOOKING FOR
- Operator background in services, field service, or industrial businesses
- Top performing CSM or onboarding lead in field service, industrial, or payments software
- Experience with owner-operated and family businesses
- Comfortable talking to an owner without a script
COMPENSATION / PERKS
- Compensation range: $200,000 to $250,000
- Best in class base + OTE with competitive equity
- Location: In-person NYC / Brooklyn, 5 days in office
- Equinox membership
- Lunch & dinner M–F
- Rent stipend within 0.5 mile of the office
- Citi Bike
- Ubers home after 10pm
- Unlimited PTO + health / vision / dental
- Latest MacBook Pro