Dutch speaking Customer Support Operator for B2B clients(m/f/d)
Autodoc · Porto, Porto District, Portugal · remote
Engineered in Berlin. Driving the Future of Europe.
At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.
Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.
Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.
Come join us and impact the future of AUTODOC!
Responsibilities:
- Be the go - to expert for our corporate clients across chat, phone, and email - think of yourself as their trusted advisor on speed dial
- Gather valuable feedback from clients and become our eyes and ears in the market
- Keep clients in the loop about their order status and watch their loyalty (and satisfaction!) grow
- Build genuine partnerships with each customer - we're not just processing orders, we're building relationships
- Make smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty-building opportunities with minimal supervisor involvement
- Jump into working groups to help shape new functionality development and testing - your ideas matter here
- Collaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generation
Requirements:
- You are native Dutch speaker and English B1
- Strong knowledge of the company's business processes in customer service
- Strong communication skills (at least 1 year of experience working with clients)
- Minimum knowledge of automotive industry
Will be a plus:
- Ability to use automobile spare parts catalogs (TecDoc)
- Ability to use special technical sites for spare parts selection (p.ex. partlink).
- Full time contract (40 hours a week)
- Monday-Saturday 8:00am - 20:00pm (CET), 8 hours rotational shift, 2 days a week days off;
- Annual vacation of 25 working days and 1 additional day off on your birthday
- Day off on Municipality day and Carnaval
- Meal Allowance (8 euros per working day)
- Fidelidade Healthcare Plan (Comprehensive health coverage with the option to include your partner and children at discounted rates).
- Mental Wellbeing Program through the OpenUp platform
- AUTODOC corporate discount for purchasing car parts at special rates for personal use
- Exclusive retail discounts via our ‘Benefits at Work’ portal
- Learning & Development (over 650 courses on soft and hard skills on our e-learning platform)
- Free English and German language classes (after probation period)
- Flexible working hours and hybrid work
This job was posted on 15.10.2026, and is considering applications up to 6 weeks from this date.