Business Analyst
Maddocks · Melbourne VIC · hybrid
About us
We are a modern Australian law firm with a leading reputation. We focus on exceptional service, operational excellence and being at the forefront of employee experience. We work closely with Australian and international businesses, organisations and governments.
About the role
Based within the firm's Information Technology Applications Services team, the Business Analyst plays a key role in supporting the firm's digital transformation strategy. Working closely with stakeholders across legal and business services teams, you will identify opportunities to improve processes, enhance user experiences, and deliver technology solutions that drive operational efficiency and support the firm's strategic objectives.
This is a highly collaborative role where you will act as the bridge between business and technology teams. You will partner with stakeholders to understand business challenges, analyse current and future state processes, and translate requirements into practical and effective solutions. You will contribute to a range of initiatives, from process improvement and system enhancements through to the delivery of innovative digital solutions that modernise the way we work and interact with clients.
Responsibilities include:
- Partner with stakeholders across the firm to understand business needs, challenges and opportunities for improvement.
- Facilitate workshops, interviews and discovery sessions to gather and document business requirements.
- Analyse and document business processes, workflows, requirements, user stories, use cases and functional specifications.
- Translate complex business requirements into clear, actionable solutions for technical delivery teams.
- Support the design of future-state processes and contribute to solution design activities.
- Work collaboratively with project managers, developers, vendors and subject matter experts throughout the project lifecycle.
- Facilitate process mapping and business process re-engineering activities to improve efficiency and effectiveness.
- Identify and recommend opportunities to automate, simplify or optimise business processes through technology.
- Contribute to testing activities, including test planning, user acceptance testing and defect management.
- Support change management and user adoption activities to ensure successful implementation of new solutions.
About you
Ideally you will have:
- Minimum 2-4 years of business analysis experience
- Demonstrated ability mentoring or managing junior BA’s (preferred)
- Relevant Tertiary and/or certifications as follows
- IIBA qualifications Entry Certificate in Business Analysis (ECBA), Certificate Competency in Business Analysis (CCBA) or equivalent
- Agile Business Analyst Certification: Certified Scrum Business Analyst (CSBA), PMI Agile Certified Practitioner (ACP) or similar
Why join Maddocks?
Maddocks is simply a great place to do great work. We foster a culture of collaboration, learning and engagement where you will experience:
A diverse and inclusive workplace: We have been named an employer of Choice for Gender Equality by the Workforce Gender Equality Agency (WGEA) every year since 2004 along with being named a Silver Employer at the Australian Workplace Equality Index's 2024 LGBTQ Inclusion Awards. We promote diversity internally through our Maddocks Gender Equality Network, Maddocks CALD, Maddocks Disability Inclusion and Maddocks Pride groups.
Career Development: Learn and develop through structured learning and development programs at each stage of your career and study support programs.
Community involvement: give back to the communities in which we operate through our thriving pro bono and grants programs and staff volunteering initiatives.
Work flexibly: work in a hybrid way with part of your week in the office and support to set up your home office.
Wellbeing & Benefits: access to up to 20 weeks paid parental leave, discounted gym memberships & health insurance, salary continuance insurance, Employee Assistance Program and parents and carers wellbeing programs.
Our people are our greatest advocates and we believe this is a result of our inclusive culture and focus on complex and interesting work.
To be eligible for this role you must be legally permitted to work in Australia. Please note that unsolicited applications from agencies will not be considered at this time.
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