Senior Mgr, Partner Strategy & Ops, Partnerships & Alliances
Thomson Reuters · United States, Frisco, Texas · remote
Job Description
The Senior Manager, Partner Strategy & Operations (PS&O), Partnerships & Alliances is a strategic operator who expands the leadership and execution capacity of the Partnerships & Alliances team. This role serves as a deputy for the Partner Program, PMO Launch and IPD, providing leadership continuity, independently leading partner-facing initiatives, and reducing key-person dependency across critical priorities.
This position combines partner ecosystem expertise, operational leadership, data-driven decision-making, and technology-enabled solution design. The individual turns strategy into execution by building the operating models, governance, roadmaps, processes, and accountability required to deliver measurable outcomes across the partner lifecycle.
The role leads complex initiatives, some of which will be partner facing, from concept through launch, coordinating across Sales, Product, Technology, Finance, Legal, Marketing, Data, and Operations. It also builds scalable mechanisms, systems, reporting, and automation that improve partner experience, increase productivity, and enable the team to respond effectively as business priorities evolve.
Key Responsibilities
Partner Program Operations & Adoption
- Operationalize the Thomson Reuters Partner Program, including tracks, tiers, benefits, scorecards, governance, and partner journeys, and coordinate implementation across Partner Managers and supporting functions.
- Manage the program operating cadence, including participation tracking, tier reviews, governance forums, and partner progression, and support the transition of existing partners into the new framework.
- Develop repeatable processes, communications, playbooks, and enablement materials that drive consistent execution and partner adoption.
- Monitor program participation and effectiveness, turning feedback and performance insights into practical improvements.
Strategic Partner Initiative Delivery
- Independently lead priority partner-facing initiatives from definition through launch, adoption, and stabilization, with integrated delivery plans across Partnerships & Alliances and supporting functions.
- Establish clear objectives, scope, milestones, ownership, dependencies, decision points, and success measures, and engage Partner Managers and selected partners to gather requirements and address adoption barriers.
- Resolve cross-functional issues, escalate material decisions with clear options and recommendations, and provide executive-ready updates on progress, risks, trade-offs, and required actions.
Partner Launch PMO & Governance
- Operate a consistent intake, assessment, and prioritization process for complex partner-facing launches, with integrated launch plans, stage gates, readiness criteria, and post-launch activities.
- Coordinate cross-functional launch readiness and maintain portfolio-level visibility, using existing Thomson Reuters project-management mechanisms and governance forums rather than duplicative tracking.
- Establish repeatable launch standards, templates, and accountability mechanisms, and facilitate launch reviews and lessons learned.
Partner Performance & Decision Support
- Maintain partner scorecards, program KPIs, and recurring review mechanisms, and analyze activity, engagement, pipeline, revenue, adoption, and participation to identify trends and exceptions.
- Translate data into clear recommendations on partner progression, intervention, investment, and enablement, and prepare decision-ready materials with insights, options, trade-offs, and recommended actions.
- Partner with Revenue Operations, Finance, Data, Sales Operations, and Technology to improve data quality, attribution, and reporting, and reduce manual analysis through repeatable processes.
Scalable Partner Operations & Continuous Improvement
- Identify partner processes to standardize, simplify, redesign, or automate, and translate business needs into requirements, workflows, user stories, acceptance criteria, and implementation plans.
- Lead or support technology-enabled improvements involving Salesforce, PRM, partner portals, workflow automation, analytics, and AI-enabled processes, including validation, testing, training, and deployment.
- Set measurable outcomes for improvements, such as reduced cycle time, manual effort, and operational risk, and document procedures, decision rules, and controls to reduce key-person dependency.
Required Qualifications
- 7+ years of experience in partner operations, partner programs, business operations, strategic program leadership, solution design, business analysis, process improvement, or technology-enabled transformation.
- Demonstrated ability to act as a trusted deputy or senior operator, providing leadership continuity and independently driving high-priority work.
- Experience leading complex, cross-functional initiatives from concept and business case through
- implementation, launch, adoption, and continuous improvement.Strong understanding of partner, alliance, channel, or ecosystem programs and the end-to-end partner
- lifecycle.
- Experience designing operating models, governance, roadmaps, processes, decision frameworks, and accountability mechanisms.
- Strong analytical capabilities, including experience with dashboards, scorecards, forecasting, performance reporting, KPI design, and executive insights.
- Ability to turn incomplete or ambiguous inputs into clear recommendations, structured plans, and measurable outcomes.
- Experience gathering and refining business requirements and translating operational needs into scalable processes, workflows, data products, and technology solutions.
- Demonstrated ability to influence and coordinate across Partnerships & Alliances, Sales, Product, Technology, Finance, Legal, Marketing, Data, and Operations.
- Experience developing executive-level presentations, business updates, decision materials, operational reporting, and stakeholder communications.
- Strong organizational and portfolio-management skills, with the ability to manage competing priorities, dependencies, and deadlines in a fast-changing environment.
- Experience with CRM, PRM, partner portals, workflow automation, reporting, analytics, integrations, and digital partner experiences.
- Working knowledge of Salesforce, Experience Cloud, Partner Cloud or other PRM platforms, reporting tools, automation technologies, and partner-facing systems.
- Excellent communication, relationship management, and stakeholder engagement skills, with the confidence to influence outcomes across business and technical audiences.
Preferred Qualifications
- Bachelor's degree in a related field
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What’s in it For You?
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, A