Systems Analyst I/II/II
Fa-Essf-Saasfaprod1 Cx_1 · Salt Lake City, Utah, United States · onsite
This position provides operational technology (OT) support to multiple Kern River departments by maintaining and enhancing critical production systems. The role serves as a key technical resource, resolving complex OT issues, ensuring system reliability and security, and providing technical leadership for OT projects.
- Provides daily administration, support, and maintenance of operational technology (OT) applications, systems, and infrastructure to ensure reliable and secure operations.
- Maintains a thorough understanding of application dependencies, system integrations, network connectivity, and data flows across the OT environment.
- Plans, prioritizes, and executes multiple concurrent tasks and short-term projects, ensuring deadlines are met and deliverables are completed on schedule.
- Works with stakeholders to gather, analyze, and document business and technical requirements for complex OT initiatives and develops practical, cost-effective solutions.
- Serves as a primary liaison between OT customers, vendors, and technical teams, providing responsive support and facilitating successful project execution.
- Manages hardware and software asset inventories, including lifecycle tracking, licensing, maintenance, and support activities.
- Monitors, investigates, and responds to system events, alerts, and operational issues to maintain system availability and performance.
- Administers and maintains OT cybersecurity controls, including certificate management, endpoint protection, security monitoring tools, and vulnerability mitigation processes.
- Supports and manages virtual infrastructure, ensuring system reliability, performance, backup, and disaster recovery capabilities.
- Develops and maintains technical documentation, procedures, and standards to support operational excellence, compliance, and continuous improvement.
- Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field, or an equivalent combination of education and relevant work experience. Typically, six years of progressively responsible experience in OT, IT, systems administration, or a related discipline may be considered in lieu of a bachelor's degree.
- Minimum of five years of experience supporting, administering, and maintaining OT or IT systems, applications, networks, and infrastructure in a complex operational environment.
- Strong verbal and written communication skills, with the ability to effectively interact with technical and non-technical stakeholders.
- Comprehensive knowledge of operating systems, virtualization technologies, cybersecurity tools, and business-critical applications.
- Demonstrated ability to analyze system performance, troubleshoot complex technical issues, and develop practical solutions to improve reliability and efficiency.
- Ability to prioritize and manage multiple tasks, projects, and competing deadlines in a fast-paced environment.
- Experience leading or participating in cross-functional teams and collaborating with customers, vendors, and internal stakeholders to achieve project objectives.
- Strong understanding of system integration, network connectivity, asset management, and operational technology environments.
- Working knowledge of cybersecurity principles, certificate management, vulnerability mitigation, and incident response processes.
- Self-motivated with strong problem-solving, organizational, and analytical skills.
- Willingness to work outside normal business hours, as required, and participate in an on-call rotation to support critical operational systems and infrastructure.