Customer Success Engineer - Digital Production Solutions
NOV · Tulsa, Oklahoma, United States · onsite
Role Focus- The role is centered on customer-facing technical success: understanding production questions, applying Max Production workflows, supporting adoption, and carrying work through operating use.
- The candidate should bring meaningful depth in either production and artificial-lift operations or digital, automation, data, and industrial software, with the ability and interest to learn across the other area.
- The role coordinates with specialists in software engineering, platform architecture, advanced optimization, product management, and field operations rather than requiring one person to own every discipline.
Own customer contextBuild a practical understanding of assigned customers, assets, lift systems, stakeholders, workflows, priorities, and open technical questions. Keep priorities, decisions, commitments, and next actions clear.
Lead technical customer workWork with customer engineers to investigate production behavior, data questions, artificial-lift operation, and optimization opportunities. Use Max Production to turn operating questions into structured work and practical recommendations.
Carry work into useSupport trials, onboarding, training, technical reviews, adoption, operating decisions, and follow-up. Help customers incorporate useful Max Production workflows into daily engineering and operations.
Coordinate specialistsConnect customer needs to Product, Engineering, Support, field personnel, artificial-lift specialists, and 24/7 Engineering and Optimization Services. Provide the context needed for those teams to contribute effectively.
Support platform healthHelp resolve data quality, connectivity, configuration, access, performance, and product issues. Document business impact, coordinate escalation, communicate clearly, and confirm the customer’s resolution or next plan.
Demonstrate valueTrack progress around visibility, decision quality, response time, workflow adoption, operational consistency, and service coverage. Support renewal and expansion discussions with credible technical and usage evidence.
Represent the customerCapture product feedback, workflow gaps, integration needs, and release impacts. Bring relevant improvements and product guidance back to customers in a clear, useful form.
Required Qualifications- Bachelor’s degree in engineering, computer science, information systems, energy technology, or a related technical field; equivalent relevant experience may be considered.
- Three or more years of experience in production engineering, artificial lift, customer success engineering, technical account management, industrial automation, SCADA, IIoT, SaaS implementation, or a related role.
- Meaningful depth in at least one relevant area: upstream production and artificial lift, or digital and industrial technology such as automation, data, APIs, cloud applications, or software-enabled services.
- Experience working directly with customers or internal technical stakeholders to investigate problems, explain recommendations, support implementation, or improve operating workflows.
- Strong communication, structured problem solving, sound judgment, and consistent follow-through across customers and internal teams.
Preferred Qualifications- Experience with ESPs or other artificial-lift systems, production surveillance, well-performance analysis, nodal or IPR analysis, pump-performance evaluation, or set-point optimization.
- Experience with PLCs, VFDs, SCADA, industrial protocols, historian data, APIs, databases, cloud applications, or customer-facing analytics platforms.
- Experience with software testing, feature feedback, release communication, workflow definition, or product improvement; formal product-management experience is not required.
- Experience supporting customer adoption, technical reviews, renewals, expansion discovery, or value-realization programs.