Subscription Management - 2 years maternity cover role
PTC · ROM-Bucharest, PO, Romania
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Your impact:
PTC’s business continuously evolves to bring product innovation and customer value to the marketplace. You will work directly with customers and with PTC partners, as well as the entire PTC ecosystem, to secure on-time renewals and revenue. You will have the opportunity to support programs and offerings with customers and partners to maximize customer satisfaction and increase renewal rates.
Your team:
The Subscription Management Organization is accountable for executing strategies to maximize customer retention and expansion revenue. The primary responsibilities of Subscription Managers include managing a portfolio of customers, either directly or through PTC partners, engaging with them well in advance of their contract expiration to understand their business needs, ensuring timely renewal, tailoring communication based on the unique requirements and characteristics of each client segment and route to market, and maximizing opportunities for growth through the latest renewal campaigns. Cross-functional collaboration across PTC and close collaboration with partners are also crucial for the success of this role.
Day-To-Day:
- Meet or exceed the desired perpetual and subscription renewal targets.
- Achieve these targets by renewing contracts with existing PTC customers, directly or through PTC partners, and ensuring they have what they need to be successful with our products.
- Build and maintain relationships with Customers, Partners, PTC Software Sales Representatives, Channel Account Managers, and other members of the PTC ecosystem to ensure a successful subscription implementation and customer satisfaction.
- Drive programs and offerings to increase value for customers, partners, and PTC.
- Leverage the PTC ecosystem, including the partner network, to ensure optimal satisfaction levels for PTC customers throughout the entire renewal journey.
- Work closely with partners to align on the renewal pipeline, forecasting, quoting, and timely order processing, enabling them to drive renewals successfully with their end customers.
- Confidently communicate PTC’s vision throughout the entire customer organization chart and to partner stakeholders.
- Act as liaison between the stakeholder(s), including customers and partners, and other business units to ensure completion of renewals.
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Preferred Skills and Knowledge:
Fluent English is mandatory.
Excellent communication skills, both written and verbal
Professional Competencies in Account Management, Partner Management, Objection Handling, Negotiation, Renewal and Retention Strategies.
Experience working with channel partners or in an indirect sales model is a plus
Adaptable to ever-changing business needs
Strong organizational and time management skills
Attention to details
Drive & motivation: ambition, discipline, proactiveness and energy
Ability to deal with ambiguitySalesforce.com opportunity management is preferred
Basic Qualifications:
Bachelor’s Degree in Business, Economics, or other relevant fields
+2 years ‘work experience in renewal/sales roles.
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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