Enterprise Business Systems Lead
Smiths Group · Greenville, South Carolina, United States
Flex-Tek, a division of Smiths, is a global manufacturing organization serving critical markets including aerospace, construction, thermal, and industrial applications.
Position Summary
The Enterprise Business Systems Lead provides hands-on leadership for Flex-Tek legacy ERP platforms and business applications. The role balances day-to-day support and escalation management with business analysis, documentation, risk reduction, and readiness for future ERP transitions. This position reports directly to the VP, Information Systems.
Key Responsibilities
- Lead the legacy ERP and business application environment, including application inventory, ownership, dependencies, lifecycle status, and operational risk.
- Serve as the business-facing escalation point for ERP, application, and related process issues; coordinate resolution across sites, vendors, service management, and technical teams.
- Improve operational continuity through support procedures, escalation paths, runbooks, knowledge capture, cross-training, and backup coverage.
- Lead requirements gathering, process reviews, solution assessments, and documentation of workflows, system dependencies, and functional needs.
- Identify practical improvements to processes, controls, application use, and supportability across sites and business units.
- Provide application and process expertise for ERP transitions, acquisitions, divestitures, and business changes, including assessments, knowledge transfer, stabilization, and continuity planning.
Required Qualifications
- Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field; equivalent education and experience may be considered.
- Five or more years of experience supporting ERP systems, enterprise applications, or business systems environments.
- Experience supporting manufacturing, distribution, supply chain, or industrial operations.
- Experience with application support, complex issue escalation, root-cause analysis, business process analysis, requirements gathering, and operational documentation.
- Ability to work directly with business stakeholders, site teams, vendors, and technical resources to resolve issues and improve system use.
Preferred Qualifications
- Multi-site manufacturing experience and knowledge of Epicor, SyteLine, Infor, Avante, or comparable manufacturing ERP platforms.
- Experience with ERP upgrades, migrations, consolidations, stabilization, or application assessments related to acquisitions and divestitures.
- Familiarity with reporting tools, workflow automation, Lean, Six Sigma, ITIL, or comparable improvement and service-management practices.
Core Competencies
ERP and enterprise applications • Application support and escalation management • Business systems and process analysis • Requirements definition • Cross-functional coordination • Clear communication • Practical problem-solving • Ownership and follow-through
All your information will be kept confidential according to EEO guidelines.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
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