Social Media Specialist
Fast Fit · Riyadh, Saudi Arabia
Position Summary
The Social Media Specialist is responsible for managing
social media interactions, responding to customer inquiries, handling
complaints, and maintaining a positive brand presence across digital
communication channels. This role focuses on community management, customer
engagement, WhatsApp Business communication, and monitoring AI platforms across
different sectors to support effective customer service and digital operations.
The ideal candidate is responsive, detail-oriented, and
capable of managing multiple communication channels efficiently in a fast-paced
environment.
RequirementsSocial Media & Community Management
- Monitor
and manage customer interactions across social media platforms.
- Respond
to comments, direct messages, inquiries, and complaints professionally and
promptly.
- Maintain
a consistent brand voice across all customer-facing digital channels.
- Escalate
complex complaints and sensitive customer issues to the relevant
departments.
- Monitor
customer feedback and identify recurring concerns or service improvement
opportunities.
Customer Communication & WhatsApp Business
- Manage
customer inquiries and follow-ups through WhatsApp Business.
- Provide
accurate information regarding company services, offers, and customer
requests.
- Ensure
timely responses and maintain high standards of customer communication.
- Document
and follow up on unresolved inquiries and complaints.
- Coordinate
with relevant teams to ensure customer issues are addressed effectively.
AI Platform Monitoring & Digital Operations
- Monitor
AI platforms and tools across different sectors to identify relevant
information, trends, and developments.
- Review
AI-generated responses or outputs when relevant to customer communication
and operational requirements.
- Identify
potential issues, inconsistencies, or opportunities for improvement in
AI-assisted platforms.
- Support
the effective use of digital tools to improve response times and customer
experience.
Performance & Coordination
- Manage
multiple communication channels while maintaining accuracy and response
quality.
- Work
efficiently under pressure and meet expected response-time standards.
- Coordinate
with the Marketing team and other departments to ensure consistent
communication.
- Track
recurring inquiries, customer feedback, and communication issues.
- Contribute
to improving community management processes and customer engagement.
Qualifications & Requirements
Eligibility & Language
- Fluent
in both Arabic and English, written and spoken.
Experience
- Proven
experience in social media community management.
- Practical
experience handling comments, complaints, direct messages, and customer
inquiries.
- Experience
communicating with customers through WhatsApp Business.
- Experience
monitoring AI platforms across different sectors.
Skills & Competencies
- Excellent
written and verbal communication skills in Arabic and English.
- Strong
customer service and complaint-handling skills.
- Fast
response time and effective prioritization.
- Ability
to manage multiple platforms and tasks simultaneously.
- Strong
attention to detail and problem-solving skills.
- Ability
to work effectively in a fast-paced environment.
- Professional
communication style and strong organizational skills.
BenefitsBenefits & Growth Opportunities
- Competitive salary package.
- 5 working days per week.
- Comprehensive health insurance coverage.
- Professional development and internal training opportunities.
- Career growth opportunities within the company.
- Supportive and professional work environment.