Customer Service Representative
Fa-Ewgu-Saasfaprod1 Cx_2001 · Whitehouse Station, New Jersey, United States
As a Customer Service Representative in Chubb Custom Solutions, you’ll serve as the front-line liaison for our agents and do not need to be licensed. You will be trained to work with tailored insurance products and complex risk solutions. In this engaging, fast-paced office environment, you’ll collaborate with underwriting, IT, and other teams, while also participating in product testing, process improvements, and system enhancements. This growing team offers ample opportunity to unleash your creativity, develop new solutions, and support the issuance and servicing of business for our agency partners. Advance your career within one of the industry’s most innovative divisions.
- Handle inbound client inquiries via phone, email, and chat with professionalism and speed.
- Provide accurate information on policy coverage, endorsements, and claims processes.
- Document all interactions in the CRM system, ensuring data integrity and compliance.
- Escalate complex issues to senior specialists while maintaining ownership until resolution.
- Assist clients in navigating Chubb Custom Solutions' specialized insurance offerings.
- Identify opportunities to cross‑sell or upsell additional services based on client needs.
- Participate in regular training sessions to stay current on product updates and industry trends.
- Collaborate with underwriting, claims, risk engineering, and IT teams to deliver seamless service and test new system enhancements.
- Contribute to continuous‑improvement initiatives by sharing client feedback and process insights.
- Maintain high customer‑satisfaction metrics and meet service‑level agreements.
- High school diploma or equivalent; associate degree or higher preferred.
- 1+ year of experience in a customer‑service or call‑center environment, preferably in insurance.
- Excellent verbal and written communication skills.
- Strong problem‑solving abilities and attention to detail.
- Proficiency with CRM platforms and Microsoft Office Suite.
- Ability to multitask and manage a high volume of inquiries.
- Customer‑focused mindset with a commitment to service excellence.
- Basic understanding of insurance terminology and policy structures.
- Flexibility to work varied shifts, including occasional evenings or weekends.
- Willingness to pursue professional development and industry certifications.
The pay range for the role is $33,000 to $57,000 The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.