Site Services Supervisor
vwr · Hillsboro, Oregon, United States
The Opportunity:In this role, you will report to the site services manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Shift: Monday - Friday, 7 am - 4 pm or 8 am - 5 pm, during business hours
Location: Hillsboro, OR
Salary Range: 69,000 - 73,000 + 5% ICP Bonus
Benefits:
- Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
- Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.
- Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
- Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
- Recognition: Celebrate your peers and earn points to redeem on gifts and products
What we’re looking for
- Education: High School Diploma or GED required; Higher Education degree in supply chain, business, or life sciences preferred
- Experience: 5+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 2+ years of formal supervisory experience with direct reports and full performance management responsibility
- Documented experience leading operational improvement initiatives
- Experience in a client-embedded services or regulated facility environment
- Collaboration Tool: Microsoft Teams experience
- Documented experience leading operational improvement initiatives
- Experience in a client-embedded services or regulated facility environment
- Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules
- Intermediate Excel skills including pivot tables, lookup functions and basic data analysis
- Ability to analyze operational data and communicate findings to non-technical audiences
- Working knowledge of continuous improvement methodologies (Lean, Six Sigma)
Preferred
- Advanced Excel, Power BI or Tableau experience
- Formal Lean or Six Sigma Green Belt training
- Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems
- Lean Six Sigma Green Belt
- Experience in pharmaceutical, biotech, or regulated manufacturing client environments
- Managing vendor relationships and coordinating third-party logistics
How you will thrive and create an impact
Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
In this role you will:
Site Operations Leadership
- Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, and exception management
- Set and communicate daily, weekly and monthly operational goals aligned to site and account-level plans
- Monitor real-time operational dashboards; reallocate resources proactively to maintain service levels
- Lead daily huddles and weekly operations reviews with the team and client contacts
- Serve as the escalation point of contact for operational issues during assigned shift and on-call periods
- Coordinate cross-functional responses to high-priority or high-impact customer requests
Workflow Design & Continuous Improvement
- Identify opportunities to streamline workflows, reduce non-value-added steps, and improve service quality
- Design and pilot workflow changes within authority; document and institutionalize successful improvements
- Recommend broader enhancements requiring Operations Manager or client approval, with supporting data and business case
- Lead or participate in site-level continuous improvement projects using structured problem-solving methods
- Partner with peer supervisors across the account to standardize effective practices
- Track and report improvement outcomes on productivity, quality, and client satisfaction metrics
Operational Problem Solving & Analysis
- Analyze operational data including service level reports, cycle count variances, and customer feedback to identify trends and root causes
- Develop and implement practical solutions for operational issues within scope of authority
- Escalate issues requiring broader intervention with fully developed root-cause analysis and proposed corrective actions
- Partner with Quality and Compliance teams on CAPA (Corrective and Preventive Action) activities
- Facilitate structured problem-solving sessions with the team (5-Why, Fishbone, or similar)
Performance Management & Talent Development
- Conduct performance reviews, goal setting, and development conversations for all direct reports on the Avantor HR cycle
- Identify and develop high-potential associates; maintain an active advancement pipeline for peer-level and roles
- Design and deliver team-level development activities including cross-training plans and skill-building exercises
- Lead or support hiring activities for associate and specialist roles; participate in interview panels for peer supervisor openings
- Partner with HR on complex employee relations matters, performance improvement plans, and progressive discipline
- Recognize strong performance formally and informally; nominate team members for awards and advancement
Vendor & External Partner Coordination
- Serve as the site-level point of contact for key vendors and third-party logistics partners
- Coordinate inbound delivery schedules, resolve shipment exceptions, and manage vendor performance issues within scope
- Participate in vendor performance reviews alongside the Operations Manager and Procurement
- Ensure vendor activities on-site comply with client access, safety and quality protocols
- Escalate vendor performance concerns to the Operations Manager with supporting documentation
Client Relationship Management
- Serve as a primary day-to-day relationship holder with client lab management and site leadership
- Lead regular operational reviews with client stakeholders, presenting service level performance and improvement initiatives
- Capture, log and respond to client feedback, service requests and complaints within defined SLAs
- Support account-level business reviews alongside the Operations Manager with analysis and site-specific insights
- Participate in client audits and regulatory inspections as the site operational lead
Safety, Quality & Compliance Oversight
- Own site-level safety performance for the assigned team; lead incident investigation and CAPA implementation
- Conduct regular documented safety walk-throughs and partner with client safety teams on joint audits
- Ensure all training certifications are current across the team; prevent assignment of work to associates with lapsed qualifications
- Lead team engagement in hazard identification and near-miss reporting
- Participate in internal Avantor quality audits and client-led compliance reviews
Workforce Planning & Budget Support
- Partner with the Operations Manager on site-level workforce planning, including headcount forecasting and schedule design
- Review and approve timecards, overtime, and PTO requests within approved budget parameters
- Monitor labor hours, overtime trends, and productivity metrics; flag variances with recommended actions
- Support preparation of site-level operating budget inputs and contribute to account-level financial reviews
- Manage small discretionary spend (team supplies, minor equipment) within delegated authority
Administrative & Reporting
- Compile and deliver weekly and monthly site operational reports for internal and client leadership
- Maintain accurate personnel records, training documentation and performance files in coord