Senior Technical Account Manager
Hays Recruitment · Hawthorn East, Melbourne VIC · hybrid
Your new company
A growing Managed Service Provider headquartered in Melbourne East requires a Senior Technical Account Manager for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible working arrangements.
Your new role
In this exciting role, you will be:
- Building long-term relationships with clients and becoming their trusted technology advisor.
- Aligning clients' IT infrastructure to best practice standards set by the company.
- Making recommendations to help improve the client's technical environment.
- Conducting Technical Alignment Reviews and regular onsite visits.
- Identifying risks and sales opportunities and providing recommendations.
- Assisting clients with technology planning, roadmaps and strategic IT initiatives.
- Onboarding new customers.
- Delivering projects end-to-end.
What you'll need to succeed
To be successful in your application, you will need:
- Strong client management experience in an MSP setting.
- Sound knowledge of Microsoft 365, cloud technologies and modern business IT environments.
- Excellent consulting and project delivery capabilities.
- Experience with Autotask PSA, Datto RMM and IT Glue is advantageous.
- A tertiary education in Information Technology as well as Azure, Microsoft and ITIL certifications are beneficial.
- Excellent communication and presentation skills.
- A current driver's license and vehicle.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package and flexible working arrangements. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to Daniel.Bertino@hays.com.au.