Associate, Discovery Solutions
hcxs.fa.us2.oraclecloud.com/CX · Washington, District of Columbia, United States
Kroll is seeking an Associate-level Quality Control Specialist within its Discovery & Analytics Solutions practice. This role performs first-line validation and documented quality checks across eDiscovery and sensitive data review workflows, escalates exceptions, and maintains quality metrics within a structured delivery environment.
Key Responsibilities
- Perform first-line quality control checks against established protocols, checklists, matter requirements, and acceptance criteria.
- Validate data loads, coding consistency, document counts, work-product completeness, and deliverable readiness.
- Document QC results, exceptions, corrective actions, and approvals in matter trackers and quality records.
- Escalate discrepancies, recurring defects, and potential risks promptly to the appropriate Senior Associate, Manager, or project lead.
- Support sampling, reconciliation, rework validation, and final-release checks.
- Maintain QC metrics and assist with periodic reporting on defect types, trends, and remediation status to support quality monitoring and continuous improvement.
- Follow established security, confidentiality, defensibility, and data-handling requirements.
- Participate in training and continuous-improvement initiatives.
Essential Skills & Qualifications
- Bachelor’s degree in Business, Legal Studies, Information Technology, Data Analytics, or a related field.
- Two or more years of experience in Sensitive Data Review, eDiscovery, litigation support, quality assurance, document review, or a related operational role is preferred.
- Strong attention to detail and ability to follow documented procedures consistently.
- Familiarity with eDiscovery concepts and platforms is preferred; experience with Relativity is a plus.
- Strong written communication, organization, and issue-escalation skills.
- Ability to manage repetitive, detail-intensive work while maintaining accuracy and confidentiality.
About Kroll
Kroll is the global leader in risk and financial advisory solutions. With nearly a century of trusted expertise, we combine deep domain knowledge with cutting-edge technology to help clients address their most complex investigations, litigation, regulatory, and data challenges. As part of One Team, One Kroll, you will work in a collaborative, high-performance environment and have the opportunity to make a meaningful impact.
To be considered, candidates must apply via careers.kroll.com.
Salary range for this role is $60,000 - $100,000 USD