IT Support Apprentice
QA Apprenticeships · Glasgow, United Kingdom
Why Cintra?
At Cintra, they are an award-winning multi-cloud consultancy and managed services provider, helping organisations modernise, migrate, and manage enterprise applications and database workloads across private and public cloud environments
Cintra are looking to expand their Digital Team by recruiting an IT Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Glasgow office.
Responsibilities:
- Provide first-line technical support to employees globally. Assist users with hardware, software, and system-related issues
- Troubleshoot and resolve technical problems where possible. Escalate more complex issues to senior IT team members when required
- Communicate with users via Microsoft Teams, email, phone, and ticketing systems
- Configure and deploy laptops, mobile devices, and peripherals, assisting with application packaging and updates
- Maintain accurate IT asset records and inventories, create, update, and manage user accounts
- Assist with user access requests and permissions management and Maintain and update IT support documentation
- Ensure support tickets and requests are accurately recorded as well as supporting internal IT projects and business initiatives and assist with hardware rollouts and technology upgrades
- Support equipment logistics and coordination where required
- Monitor and respond to first-line cyber security incidents and alerts and assist with security compliance tasks, including Cyber Essentials requirements and everyday security hygiene
- Gain hands-on exposure to compliance frameworks, ISO standards, and SOC audits and assist with evidence gathering, security log maintenance, and audit documentation
What do they need from you?
- Passion and enthusiasm for technology
- Strong interest in pursuing a career within IT
- Good communication and customer service skills
- Logical problem-solving abilities
- Willingness to learn and develop new technical skills
- National 5 (or equivalent) in Maths and English
Working hours: Monday to Friday, 9am – 5:30pm.
Benefits:
- 25 Days annual leave
- Pension scheme
- Life insurance
- Healthcare benefits
- Employee assistance programme
Future prospects:
Potential of a full-time role on completion.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!