Manager, Clinic Operations, Pediatric Orthopedics
Employer not yet confirmed · Fairfax, Virginia, United States
Inova is seeking a Manager, Clinic Operations to lead day-to-day administrative operations for multiple Pediatric Orthopedics clinics. This role coordinates team coverage, practice workflows, provider schedules, and front-office processes to support efficient operations, patient access, and an exceptional patient and family experience.
The Manager ensures compliance with applicable regulatory, credentialing, Medicare, and payer requirements; oversees key revenue cycle activities; and supports financial reviews and annual budget planning. This leader partners closely with the Director of Outpatient Practices and cross-functional teams to resolve operational challenges, improve processes, and advance practice performance.
Key Responsibilities:
- Lead daily clinic operations and workflow coordination: Coordinate front-office staffing coverage, daily workflows, and administrative processes to ensure the practice operates efficiently and consistently. Identify workflow barriers, troubleshoot issues, and implement practical solutions that support team members, providers, patients, and families.
- Manage provider schedules and patient access: Coordinate provider office schedules and monitor appointment availability, patient volumes, scheduling patterns, and access metrics. Partner with clinical and administrative teams to optimize schedules, reduce access barriers, and maintain a high level of patient service.
- Support a positive patient and family experience: Monitor service levels throughout the practice, including registration, check-in, communication, and scheduling processes. Address operational concerns promptly and use feedback and performance trends to improve the overall patient experience.
- Ensure regulatory and credentialing compliance: Maintain compliance with federal, state, Medicare, payer, credentialing, and other external regulatory requirements. Support appropriate documentation, processes, and monitoring activities for licensed and professional staff.
- Oversee front-end revenue cycle performance: Monitor insurance verification, patient registration, copay collection, charge entry, and related front-office revenue cycle functions. Ensure processes follow established policies, support accurate billing, and align with sound accounting practices.
- Partner to improve financial performance: Work with Physician Billing, Patient Financial Services, Medical Records, and other partners to identify billing, registration, collection, or documentation opportunities that may improve financial outcomes. Help develop and implement corrective actions as needed.
- Contribute to budget and financial planning: Participate in practice financial reviews and the annual budgeting process. Review operational and financial trends, identify opportunities for efficiency, and support initiatives that align staffing, resources, and services with practice needs.
- Collaborate with leadership and key stakeholders: Partner with the Director of Outpatient Practices or other designated leaders to establish common standards, address operational concerns, and complete improvement initiatives within established deadlines.
Minimum Requirements:
- 1 year of healthcare leadership experience OR completion of a 12-month healthcare administrative fellowship program
- 2 years of experience in healthcare operations in an ambulatory or hospital setting
- Bachelor’s degree in relevant field (or 4 years of experience in lieu of degree)
Preferred Qualifications:
- 2+ years of experience working in an pediatric outpatient setting; orthopedics highly preferred