Customer Due Diligence Manager
Hcmn Cx_1001 · Australia
Overview
We are seeking a detail-oriented and proactive Customer Due Diligence (CDD) Manager to join our Financial Crime team on a fixed-term basis. In this role, you will be responsible for conducting thorough customer due diligence and ensuring compliance with AML/CTF regulatory requirements. You will play a critical role in identifying and mitigating financial crime risks across the customer lifecycle.
***This is a 12-month Fixed Term Contract***
Key Accountabilities and main responsibilities
Strategic Focus
- Contribute to the continuous improvement of Customer Due Diligence (CDD) and KYC processes by identifying opportunities to enhance efficiency, quality, and risk outcomes.
- Support remediation programs, backlog reduction initiatives, and regulatory uplift projects to ensure alignment with evolving AML/CTF obligations.
- Assist in embedding best practice financial crime controls through participation in process reviews, procedural updates, and change initiatives.
Operational Management
- Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews in accordance with regulatory requirements and internal policies.
- Conduct sanctions, Politically Exposed Persons (PEP), and adverse media screening, ensuring alerts are investigated, resolved, and documented appropriately.
- Analyse customer profiles to assess ML/TF risk and assign accurate risk ratings.
- Review and verify customer identification documentation, beneficial ownership structures, and control persons.
- Conduct ongoing customer monitoring, including periodic KYC/CDD refresh reviews in line with regulatory cycles.
- Re-assess and update customer risk profiles, ensuring information remains accurate and up to date.
- Perform screening refreshes and investigate new or updated alerts arising from periodic reviews.
- Identify trigger events (e.g. changes in ownership, activity, or jurisdiction) requiring off-cycle reviews.
- Support the preparation and documentation of Suspicious Matter Reports (SMRs), ensuring accurate and timely escalation to Financial Crime teams.
- Identify, assess, and escalate potential financial crime risks, including suspicious or unusual activity, in line with AML/CTF obligations.
- Develop, review, and maintain CDD procedures, work instructions, and guidance materials to ensure consistency and regulatory alignment.
- Engage with internal stakeholders and customers to obtain required documentation and resolve CDD/KYC issues.
People Leadership
- Collaborate effectively with internal stakeholders including operations, risk, and Financial Crime teams to resolve CDD issues and support decision-making.
- Provide guidance and support to junior team members where required, contributing to knowledge sharing and capability uplift within the team.
- Promote a culture of compliance, accountability, and continuous improvement across the team.
Governance & Risk
- Ensure all activities are conducted in accordance with regulatory requirements, internal policies, and compliance standards.
- Maintain accurate and complete records with clear audit trails and documented rationale for decisions.
- Support updates to processes in response to regulatory change, audit findings, and control improvements.
- Escalate high-risk or complex cases to senior analysts or compliance teams as required.
Experience & Personal Attributes
- Prior experience in CDD/KYC, AML/CTF, or financial crime compliance (ideally within banking or financial services)
- 5+ years experience in financial crime / AML / KYC
- Strong experience with complex structures (trusts, companies, partnerships, layered entities)
- Ability to perform Enhanced Due Diligence (EDD) independently
- Provides guidance to junior analysts and supports escalations
- Strong understanding of AML/CTF regulations and risk frameworks
- High attention to detail with strong analytical and investigative skills
- Excellent written and verbal communication skills
- Ability to manage competing priorities and meet deadlines
- Familiarity with financial crime systems and screening tools is desirable
This role is being offered on a 12-Month Fixed Term Contract.