Program Coordinator I
Abode Services · San Jose, California, United States
Abode Services, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Program Coordinator I for our program in San Jose, CA. * Please be advise the shift for this position is: Tuesday- Friday 12:00 PM-8:00 PM, Saturday 9:00 AM-5:00 PM
About Abode:
At Abode, we believe everyone deserves a safe and stable place to call home. Our mission is to solve homelessness through housing and supportive services that help individuals and families achieve stability and independence. Grounded in the Housing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths. When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.
Our Values:
We start with dignity, take smart risks, be transparent, solve for today and tomorrow, and spark each other’s strengths in everything we do!
The Diverse Culture:
We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.
About The Role:
The Program Coordinator will supervise the provision of services to program participants in the County, through direct staff supervision of staff.
How You Make An Impact: :
- Supervise the provision of housing for programs in the County through direct supervision of staff.
- Improve housing program skills through supervision, coaching, and training of staff. Address performance issues, as necessary.
- Provide support to the team when dealing with complex participant and/or landlord issues, which may include leading case conferencing meetings, connecting staff with other community resources for support, and providing direct services to clients/landlords.
- Provide housing location services for clients and ensure collaboration with appropriate Abode staff to ensure subsidy payments.
- Complete initial and annual HQS inspections accurately and on time.
- Maintain relationships with property owners and manage housing stock. This will mean developing new landlord contacts, as well as maintaining current units.
- Communicate closely and frequently with all members of the housing and services team to improve systems, solve problems, share resources, and coordinate work.
- Ensuring timely completion of HMIS annual updates, and quarterly/yearly income assessments as needed.
- Maintain housing files and support Compliance Specialists to ensure program compliance.
- Attends staff meetings and other agency functions as needed. Oversee audits and monthly program reports as needed.
- Maintain unit/participant information in WMAT. Run rent reports and ensure property owner payments.
- Ensure accuracy of participant rent calculations and upload to WMAT/participant files.
- Work with the manager/finance team to ensure appropriate budget maintenance. Review monthly MER reports.
- Maintain knowledge of HUD regulations/prepare files for monthly audits with the County.
- Other duties as assigned.
How You Meet Qualifications:
- Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field and equivalent experience.
- 2 years of field experience working with people with co-occurring disorders and/or who are homeless.
- Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
- Driving and transportation of participants when required.
- Flexible schedule to work evening and weekend hours as needed.
COMPETENCIES:
- Professional experience in the human services, social work, psychology, or related field and demonstrated experience in rental housing programs for low income, special needs individuals and families.
- Ability to work within a housing first philosophy and Harm Reduction model and lead others to work with these models.
- Basic knowledge and understanding of applicable federal, state, and local laws.
- Excellent verbal & written communication, organizational, and time management skills.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Ability to work well independently and collaboratively with teams.
- Proficiency in Microsoft Office programs, systems, and platforms.
- Ability to learn and use required mobile devices and business-related applications.
- Ability to build supportive and respectful working relationships with transition age youth that instills hope and promotes self-determination using a strengths-based approach.
- Possess an understanding of and practice cultural sensitivity through open dialogue and self-exploration with diverse groups, while providing direct services.
- Ability to effectively intervene in crisis situations and make sound decisions in difficult situations with participants.
- Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.
Our Benefits and Perks:
- Compensation: $33.65-$37.02 (DOE)
- Schedule: Full-time, Non-Exempt
- Work Arrangement: Onsite Shift : Tuesday- Friday 12:00 PM-8:00 PM, Saturday 9:00 AM-5:00 PM
- PTO:19 days per year, increasing with tenure
- Holidays: 12 paid holidays per year
- Health & Wellness:
- 100% medical, dental and vision coverage options for employees
- Agency dependent health care contribution
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Retirement Plan: 403(b) Plan w/ Employer Match & Contribution Programs
- Voluntary Benefits:
- Commuter Assistance
- Life Insurance
- Legal Services
- Mission Driven Culture: Join a team that's passionate about making a meaningful impact in the fight to end homelessness.
Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.
Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace