Inside Sales Account Representative
itw · High Wycombe, Coronation Road, United Kingdom
Job Description:
We are seeking a Sales Account Representative to sell Instron's Over the Counter (OTC) accessories, lower-value testing systems, aftermarket products and services to new and existing customers. Working for a global leader in the manufacturing of mechanical testing systems and equipment used to evaluate the strength, durability, and physical properties of raw materials, components, and finished products.
The role involves handling customer enquiries, generating sales opportunities, preparing quotations and following up to secure orders. The successful candidate will work closely with Field Sales Engineers and share responsibility for achieving sales targets.
The position requires someone who is technically minded, enjoys selling and can understand customers' technical requirements. Full training will be provided on Instron's equipment, products and applications.
Key Tasks & Responsibilities· Drive sales of accessories, software, retrofits, service solutions, and smaller testing systems across the selling region
· Understand customers' testing requirements and recommend the right products, accessories, software, retrofits and services.
· Proactively develop existing customer accounts and identify new business opportunities
· Respond promptly to inbound enquiries and convert them into qualified opportunities. Generate, qualify, and follow up on leads to convert opportunities into sales
· Prepare, negotiate, and follow up quotations to secure orders and achieve sales targets
· Build strong customer relationships through regular phone, email, and video interactions
· Support tender activities and collaborate closely with Field Sales Engineers throughout the sales process
· Coordinate sales campaigns focused on products, services, and market segments
· Maintain customer and sales opportunity data within the CRM system
· Work closely with service, Business Team, operations, and commercial teams to deliver excellent customer support
· Coordinate with Sales Administration and order processing on orders and deliveries, and follow up after delivery to ensure customer satisfaction
Key Competencies · Technical Ability: Good technical aptitude and a practical understanding of mechanical or engineering principles. Able to understand how equipment works, grasp technical concepts and discuss customer requirements.
· Sales Skills: Comfortable approaching customers, identifying sales opportunities, following up quotations, negotiating and closing sales.
· Communication: Excellent written and spoken English, with the ability to explain technical information clearly and build relationships with customers.
· Organisation: Able to manage multiple enquiries and quotations, keep accurate records and meet deadlines.
· Problem-Solving: Able to investigate customer requirements, ask the right questions and work with technical colleagues to find suitable solutions.
· Teamwork: Able to work independently while keeping colleagues informed and working together to resolve customer requirements.
Qualifications and Experience· Degree or equivalent qualification in a technical or business-related field
· Experience in inside sales, technical sales or sales support involving direct customer contact, lead generation and closing sales. Customer service experience is relevant where it includes an active sales element.
· Good technical aptitude and an interest in learning about Instron's products and applications. Previous knowledge of Instron equipment or materials testing is not required.
· Experience using Microsoft Office and CRM systems.
· Experience with engineering products, industrial equipment, scientific instruments or other technical products would be an advantage.