IT Configuration and Change Business Analyst
cwsc · Bethesda, MD · hybrid
USD 80,000 to 105,000 · period not stated
· The Configuration Analyst & Change Coordinator is responsible for supporting the governance, quality, and operational execution of Configuration Management (CMDB) and Change Management processes.
· This role ensures the integrity, accuracy, and compliance of configuration data while coordinating and controlling the lifecycle of IT changes to minimize risk, disruption, and service impact.
· The position plays a critical control function within IT Operations and works closely with infrastructure, application, security, risk, and audit teams.
Key Tasks & Responsibilities:
- Configuration Management Support:
- Change Management Support:
- Continuous Improvement:
- ·Participate in continuous assessment of Configuration Management processes and practices.·Identify areas for improvement and provide input to enhance the efficiency and effectiveness of configuration management activities.·Collaborate with team members to implement approved improvements and changes.·Stay updated on industry best practices and trends in Configuration Management to contribute to process enhancement efforts.·Identify opportunities and implement plans to incorporate AI tools and efficiencies.
Education & Experience:
- Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
- 2+ Years experience supporting configuration and change management environment, requirements gathering, and documentation.
- Experience with the ITIL processes: configuration, change, release, production migration.
- Knowledge of Change Management principles and practices.
- Knowledge of Configuration Management principles and practices.
- Familiarity with Configuration and Change Management tools and databases, such as ServiceNow.
- Knowledge of IT infrastructure and support.
- Experience developing, writing and implementing SOPs.
- Strong attention to detail and organizational skills.
- Good communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong experience with Microsoft M365 Suite, PowerBI.
- Hands-on experience with ITSM tools (e.g., ServiceNow, BMC, Jira Service Management)
- Eagerness to learn and adapt to evolving technologies and processes.
- Excellent coordination and follow-up skills
- Ability to challenge and enforce governance standards diplomatically
- Strong stakeholder communication skills
Certifications:
- ITIL Foundation v4 Certification (required)
Security Clearance:
- Public Trust Moderate (Tier 2)
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.):
- May require sitting/standing for extended periods and performing tasks involving bending, stooping, and reaching.
- May require lifting and carrying heavy equipment.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com