Front of House Team Leader
WSH Group · Manchester, England, United Kingdom
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are looking for a dynamic and engaging Front of House Team Leader to lead the guest and occupier experience at a prestigious Grade A commercial office building located in the heart of Manchester's vibrant Spinningfields district.
As a key ambassador for the building, you will play a pivotal role in bringing our service vision to life by creating memorable experiences for occupiers, visitors and stakeholders. You will take ownership of all front-of-house operations, ensuring a seamless customer journey while working closely with the Building Management Team to support the efficient day-to-day running of the property.
In addition to leading front-of-house services, this role has a strong focus on community engagement, ESG initiatives and charitable fundraising, helping to create a vibrant, inclusive and sustainable workplace environment.
Key Responsibilities
- Lead and oversee all front-of-house operations, ensuring consistently exceptional service standards.
- Deliver a warm, professional and engaging experience for occupiers, visitors and contractors.
- Act as the primary point of contact for occupiers, building strong and lasting relationships.
- Work closely with the Building Management Team to support the smooth operation of the building.
- Develop and coordinate occupier engagement programmes, community events and networking opportunities.
- Support and drive Environmental, Social and Governance (ESG) initiatives across the building community.
- Organise and promote charitable fundraising activities and wellbeing events.
- Monitor occupier feedback, identify opportunities for improvement and implement service enhancements.
- Maintain a detailed understanding of building services, facilities and operational procedures.
- Lead by example, promoting a culture of professionalism, collaboration and continuous improvement.
- Ensure all front-of-house areas remain welcoming, presentable and aligned with brand standards.
Hours: 50 hours per week, shifts from 8am-6pm, Mon-Fri
Salary: £39,000
We are seeking an enthusiastic and proactive hospitality professional with a genuine passion for customer service and community engagement.
Essential Skills & Experience
- Experience within a front-of-house, hospitality, customer service or workplace experience environment.
- Previous supervisory or team leadership experience.
- Outstanding communication and interpersonal skills.
- Ability to build strong relationships with a wide range of stakeholders.
- Confident managing multiple priorities in a fast-paced environment.
- Strong organisational skills and excellent attention to detail.
- Experience coordinating events, occupier engagement activities or community programmes is desirable.
- A positive, solutions-focused attitude with the ability to adapt to changing priorities.
Personal Attributes
- Customer-Centric – Consistently understands and exceeds customer expectations.
- Professional – Highly personable, polished and professional in approach and presentation.
- Emotionally Intelligent – Demonstrates empathy, self-awareness and strong interpersonal awareness.
- Excellent Communicator – Strong verbal and written communication skills.
- Detail-Oriented – Observant, organised and committed to continuous improvement.
- Sound Decision Maker – Uses judgement effectively and takes ownership of outcomes.
- Collaborative – Builds positive and productive working relationships.
- Technically Curious – Interested in developing knowledge of building operations and facilities management.
- Self-Motivated – Works independently and takes initiative.
- Adaptable – Responds positively to change and embraces new challenges.
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.