Success Manager
mdvip · United States
MDVIP: Transforming Primary Care, One Patient at a TimeMDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve theirhealth and wellness goals through a network of more than 1,400 concierge primary care physicians. Ourprogram emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, andindividualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed toexcellence in patient care and employee satisfaction.
Position SummaryAs a Success Manager, you will manage a portfolio of affiliated physician practices with direct accountabilityfor relationship management and KPI performance. This is a field based, performance driven role designed forprofessionals with prior experience in sales, account management, operations, or revenue focused customersuccess with a track record of exceeding performance targets. Success in this role is defined by net membergrowth, revenue performance, physician satisfaction, and patient satisfaction, among other KPIs.This role requires regular travel within a defined territory and is best suited for individuals who thrive inexternally facing, high accountability environments. While there is no typical week, the schedule generallyincludes travel Tuesday through Thursday to visit practices and engage with affiliates (with occasionalovernight stays, depending on the territory), and remote work on Mondays and Fridays focused on meetingsand proactive territory management. The role also includes regular evening commitments, such as affiliatedinners.
Key Responsibilities- Build & Deepen Trusted Physician Relationships: Establish strong, credibility-based partnerships with physicians that serve as the foundation for long-term growth, retention, and performance improvement.
- Act as a Consultative Business Advisor: Influence physician decision-making by providing insight driven guidance on growth strategy, pricing, utilization, and practice performance—without direct authority.
- Drive Measurable Practice Growth: Partner with physicians to develop and execute data-driven growth plans that improve membership, retention, and overall practice revenue.
- Provide VIP-Level Service: Own physician and staff inquiries end to end, delivering timely, high-touch support, problem resolution, and seamless connection to MDVIP resources.
- Lead Onboarding & Ongoing Expansion: Guide new affiliates through onboarding and first-year success plans while identifying and unlocking growth opportunities in established practices.
- Maintain Proactive, High-Impact Engagement: Execute a consistent cadence of in-person and virtual interactions tailored to practice performance and opportunity.
- Own Territory Performance & Outcomes: Manage a defined portfolio of practices with accountability for identifying risk, prioritizing engagement, and expanding relationships.
- Success Manager Operate with Discipline & Accountability: Track activity and outcomes, prioritize high-impact efforts, and take full ownership of performance results across a territory.
Key Competencies- Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively.
- Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable.
- Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations.
- Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them.
- Collaborative: Works well with others, values teamwork, and helps everyone succeed together.
QualificationsRequired Qualifications- 3+ years of experience in sales, account management, operations, or revenue focused customer success
- Experience meeting and exceeding performance metrics or targets
- Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred
- Ability and willingness to travel regularly within assigned territory
Preferred Qualifications- Experience managing complex, multi account portfolios
- Background in B2B, services, or subscription-based growth environments
- Healthcare experience, especially primary care
Why Join MDVIP?- Be part of a mission-driven organization leading innovation in personalized healthcare.
- Drive transformation and growth in a dynamic, fast-paced environment.
- Competitive Compensation: Attractive base salary complemented by performance-based incentives.
- Comprehensive Benefits: Health, dental, vision insurance, and retirement plans.
- Professional Development: Access to ongoing training and leadership development programs.
- Positive Work Environment: Consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.
MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace.We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender,gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or anyother protected status. We believe that diversity and inclusion drive innovation and strengthen our companyculture.
If you require accommodations during the application or interview process, please let us know, and we will behappy to assist.
Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.