Europe Managing Director
richemont · Paris, France
Maison Chloé was founded in 1952 by Gaby Aghion, a Parisian of Egyptian origin who wanted to free women's bodies from the formal and rigid fashion of the time through luxury ready-to-wear.
For nearly 70 years, Chloé has inspired women by creating fashion collections and accessories, revealing stories and sharing her experiences. Our founder's forward-thinking vision of femininity continues to inspire our long-term commitment to supporting the advancement of women.
Women moving forward. For a more equitable future. It is this objective that guides us in everything we do. Today, our goal is to create beautiful products that are meaningful for society and the planet.
We are proud to have received B-Corp certification, which marks a new step in our desire to reinvent the way we do business, and we hope to inspire other organizations.
That’s why we build teams that are committed to our mission. We want to share this approach within the company and with our wider community.
YOUR MISSION:
The Managing Director Europe is responsible for the development and performance of Chloé in Europe. In line with Chloé’s global strategy, the successful candidate will accelerate business growth, brand visibility and desirability, build a strong retail driven culture and attract and develop local clientele.
She/He is the Maison’s ambassador and represents Chloé with clients, partners and press. She/he will build a winning team and organization and partner effciciently with Maison headquarter and Richemont local support functions.
HOW WILL YOU MAKE AN IMPACT?
- Commercial
Determine appropriate strategies for the sales & distribution of Chloé in Europe in line with the Maison’s global strategy
Ensure maison is gaining market share and identify new opportunities to pursue brand elevation strategy
Create the annual and seasonal sales plan with full accountability for reaching its objectives across all channels
Establish KPI’s and targets for the retail and wholesale
Develop a strong client portofolio and ensure highest level of service
Ensure Maison standarts and policies are repected
Monitor and take actions in response to competitive activity
Collaborate with Richemont teams regarding Real Estate topics
- Client
Set in line with head quarters a solid client strategy for each level of the client pyramid:
Explorer, through recruitment of new clients
Repeaters define strong clienteling campaign and develop appointment culture to build forever Chloe clients,
VIC recruit and curate this crucial segment to be 30% of the total business
- Marketing & Communication
Definition of the communication strategy and supervision of its operational implementation
Developp a solid client activation and retail animation program in line with defined buget and ressources
Ensure proper visual merchandising guidelines’ implementation as per brand guidelines
Representation of the brand during press, PR and events
- Merchandising
Build solid buying strategy in collaboration with the HQ team and in line with market needs
Keep sell through efficiency top of mind and bet on business potential
- HR
Participate in recruiting, hiring, onboarding and developing team members for long term success and positive contribution to the Maison development
Conduct annual appraisals, set quantitative & qualitative KPIs
Demonstrate leadership and grow people engagement
Define development plans
- Finance
Directly responsible for the local brand P&L
Prepare seasonal and annual budgets and forecast according to brand and Richemont guidelines
Prepare updates as needed and keep brand appraised of sales in the region and significant
market trends
Accountable for the A/R follow-up and clearance
Manage retail leases and retail operating costs
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Education: Master degree in Management or business administration
Required experience: Minimum 10 years in the luxury fashion industry; P&L responsibility in a retail and omnichannel environment
Skills:
Deep understanding of the European market
Entreprenarial and client oriented, capability to identify business opportunities
Strategic mindset capable of initiating and leading transformation
Caring and demanding leader
Excellent communication skills and use to work in a matrix organisation
Strong fashion flair, affinity for luxury
Languages: English is mandatory.
French and/or Italian are appreciated