Senior Director, Technical Program Management
Employer not yet confirmed · United States
Partners with executive management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Oversees and forecasts the scope, milestones, and objectives for each technical program, orchestrating the collaboration of teams to drive the successful delivery of each aspect of technical programs within their span of control. Oversees strategies that streamline comprehensive program plans that outline the management process for technical and considers cross-organizational scope impacting products and business. Oversees the development and execution of comprehensive risk mitigation strategies, driving alignment across multiple teams and executive leadership on these strategies. Establishes the vision and strategic direction for technical program improvement across the group, embedding best practices into organization-wide initiatives and ensuring long-term operational excellence and scalability. Leads meetings with executive-level stakeholders to align priorities, drive collaboration, and achieve technical program objectives. Guides technical programs and initiatives to improve efficiency, setting strategic direction for teams to shape these programs. Oversees the technical execution of reporting and analytics initiatives, ensuring enhancements to group-wide technical program execution. Fosters strategic relationships with internal Oracle teams as a technical liaison, ensuring a collaborative approach to achieving organizational objectives and customer success within Oracle commitments.
Key
Responsibilities
Technical
Management and Execution - Technical Management:
–
Oversees
the delivery of products or services, implementing and ensuring compliance with
all third party, security, export, accessibility, and legal compliance requirements.
–
Leverages
technical knowledge to identify risks, manage scope, estimate program
timelines, request feasibility, testing requirements, and determine appropriate
resources.
–
Leads
strategic oversight and direction for the group's response to critical security
escalations, ensuring appropriate access to information, adjusting timelines,
and communicating assessed risks and potential mitigation strategies with
executives to align on the optimal proposed path to resolution.
–
Drives
strategic forecasting of program demands and resource allocation, collaborating
with key stakeholders to validate predictions and optimize resource allocation.
–
Drives
the continuous evolution of processes to enhance the reliability, resilience,
and scalability of the products or services, leveraging cutting-edge
technologies and best practices.
–
Develops
strategic priorities and plans regarding maintenance activities and ad-hoc
maintenance.
Technical
Management and Execution - Technical Strategy and Execution:
–
Utilizes
technical knowledge to identify and manage program dependencies and risks.
–
Supports
rapid response to escalations, coordinating within the group and communicating
to group members to assess risk, determine mitigation strategies, and execute
the optimal proposed path to resolution.
–
Defines
global strategies for various products, including transitions to Oracle Cloud
infrastructure, positioning the organization for successful innovation.
–
Establishes
global delivery standards and guidelines, ensuring alignment with Oracle best
practices.
–
Engages
and leads global initiatives through all phases of Implementation, Incident,
Problem, and Organizational Change activities, including process automations.
Program
Oversight - Strategy and Decision-Making:
–
Oversees
guidance provided to team members, ensuring excellence in managing customer
interactions, service teams, and stakeholders.
–
Oversees
and forecasts the scope, milestones, and objectives for each program,
orchestrating the collaboration of teams to drive the successful delivery of
programs within their span of control.
–
Scopes
and refines key performance indicators (KPIs) and develops measurement methods
to monitor, evaluate, and optimize group performance against established goals
(e.g., scope, timelines, deliverable quality).
–
Drives a
culture of effective collaboration and alignment of priorities, developing a
communication strategy with partners and customers to achieve group goals.
Program
Oversight - Program and Operations Management:
–
Oversees
strategies that streamline comprehensive program plans that outline the
management process for technical, non-technical, and cross-organizational scope
impacting products and business.
–
Oversees
the work of program staff (e.g., development, quality assurance, customer
success), developing strategies that ensure successful identification and
mitigation of barriers, including risks and issues in workflows.
–
Shapes
the long-term strategy for comprehensive program documentation (e.g., status
reports, program plans), driving alignment with group objectives and business
priorities.
–
Engages
with senior leadership to communicate program expectations, progress, and
challenges, ensuring program management best practices are embedded at all
levels.
–
Sets the
strategy for program governance meetings, ensuring alignment across the
organization and with senior leadership.
–
Creates
and champions strategies to lead and direct global teams in achieving
operational or functional goals, ensuring alignment with customer service level
agreements (SLAs), and productivity targets.
–
Oversees
forecasting program demands, funding, and resourcing, ensuring alignment with
program goals.
–
Sets the
strategy for change management initiatives for programs, such as priority,
scope, scheduling, or requirement changes.
Program
Oversight - Risk Management:
–
Oversees
the development and execution of comprehensive risk mitigation strategies,
driving alignment across multiple teams, departments, and senior leadership on
these strategies.
–
Provides
oversight on the analysis of costs, benefits, and return on investment (ROI),
ensuring optimized program outcomes and group success.
–
Leverages
extensive technical expertise and resource options to champion seamless
solution delivery and widespread adoption.
–
Shapes
group adoption strategies, influencing technical resource investments and
executive stakeholders to drive long-term innovation and business
transformation.
Process
Efficiency - Process Optimization:
–
Establishes
the vision and strategic direction for program improvement across the group,
embedding best practices into group-wide initiatives and ensuring long-term
operational excellence and scalability.
–
Oversees
the testing, implementation, and optimization of initiatives and solutions to
achieve operational excellence and exceed business goals.
–
Sets
direction for optimizing methodologies, ensuring seamless program execution,
cross-functional collaboration, and the achievement of exceptional team and
program outcomes.
Process
Efficiency - Continuous Improvement:
–
Drives
innovation through continuous improvement methodologies, ensuring group-wide
operational efficiencies.
–
Shapes
strategic decision-making by embedding data-driven decision-making into broader
business processes.
–
Provides
strategic priorities for initiatives to drive the direction of efforts to
advance solution availability, reliability, and security.
–
Iterates
processes based on feedback and KPIs, anal