Houlihans Server
Q Casino + Resort · Houlihans - Dubuque, IA 52001
HOULIHANS
Q CASINO + RESORT
SERVER
BASIC FUNCTION
Servers are responsible for delivering exceptional service and creating a positive and enjoyable environment for guests across all Q Casino and Resort restaurants. This role requires professionalism, product knowledge, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment.
ORGANIZATIONAL RELATIONSHIPS
- Reports to: Front of House Manager
- Supervises: N/A
SPECIFIC DUTIES AND RESPONSIBILITIES
- Set up dining room according to service standards.
- Ensure all glassware, silverware and dishware are clean polished and properly placed.
- Greet guests professionally and provide attentive, courteous and efficient service throughout the dining experience.
- Accurately enter orders into the POS system.
- Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
- Monitor assigned section, anticipating guest’s needs and proactively offering assistance.
- Clear tables, replenish beverages, and fulfill guests’ requests promptly.
- Maintain cleanliness and organization of dining areas before, during, and after service.
- Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
- Adhere to all health, safety, and sanitation regulations.
- Follow proper procedures for handling and disposing of food waste.
- Assist in post-shift breakdown and reset of dining room and service areas.
EDUCATION, TRAINING AND EXPERIENCE
- Formal education is not required.
- Relevant food and beverage experience preferred.
STANDARDS OF PERFORMANCE
- Maintain a professional appearance and demeanor at all times.
- Deliver prompt, courteous, and attentive service to all guests.
- Exhibit strong teamwork and collaboration with colleagues and management.
- Adherent to company policies and standard service procedures.
- Demonstrate strong time management and multitasking skills.
- Communicate guest allergies and dietary needs to the culinary team.
- Ensure accuracy in food and beverage delivery.
- Execute the established sequence of service consistently in all guest interactions.
- Utilize suggestive selling to enhance guest experience and maximize revenue.
- Process guest payments following cash-handling and credit card security procedures.
- Demonstrate effective service recovery techniques when resolving guest issues.
- Escalate guest issues appropriately when needed to ensure satisfaction.
- Uphold high standards of cleanliness and organization in the dining room.
- Respond quickly and effectively to guest inquiries and concerns.
MENTAL and PHYSICAL REQUIREMENTS
- Ability to work in a fast-paced, high-pressure environment.
- Strong problem-solving skills and ability to adapt to changing situations.
- Excellent communication and interpersonal skills.
- Ability to stand and walk for extended periods.
- Must be able to lift and carry up to 50 lbs.
- Ability to bend, stoop, and reach frequently.
- Flexibility to work evenings, weekends, and holidays as required by business levels.
WORKING ENVIRONMENT AND CONDITIONS
- Primarily indoors, may support occasional outside events.
- Exposure to varying temperatures, and moderate-to-high noise levels.
- High guest interaction requiring excellent customer service skills.
- Fast-paced and physically demanding work environment.
EQUIPMENT AND TOOLS
- Coffee and beverage dispensers.
- POS terminal and payment processing equipment.
- Serving trays and stands.
- Glassware, dish equipment and sanitation supplies.