Sr Sales Account Coordinator, Enterprise Strategic
Employer not yet confirmed · New York City, New York, United States
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About the role and team
As a Senior Account Coordinator within our Enterprise Strategic team, you are the engine that keeps our most complex merchant partnerships running. You will bridge the gap between digital systems and real-world operations, tackling the high-stakes administrative and analytical work that allows our partners to grow on the Uber platform. This isn’t just about data entry; it’s about owning the operational health of massive accounts where precision and speed are non-negotiable.
You will thrive here if you are energized by high-volume environments and have the grit to navigate internal complexity to unblock a partner. The work is often fast-paced and requires a meticulous eye for detail—one small error in a contract or setup can have a global ripple effect. We’re looking for someone who doesn’t just manage tasks but proactively identifies ways to make our processes leaner and more effective for our merchants.
What you’ll do
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Build and maintain deep operational partnerships by managing merchant setup, documentation, and complex administrative unblocking at scale.
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Navigate internal Uber systems and cross-functional teams to resolve technical blockers, ensuring merchant onboarding is seamless and efficient.
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Own the data integrity for our largest accounts by managing contracts, records, and reporting with absolute accuracy.
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Analyze account performance data to generate actionable insights, helping Account Managers and Client Partners make high-impact, data-driven decisions.
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Lead the coordination of internal processes to bridge the digital and real worlds, ensuring our platform works perfectly for every merchant every day.
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Communicate with resilience and clarity across sales, operations, and external stakeholders to resolve tension and move the business forward.
Basic Qualifications
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At least 3 years of experience in B2B operations, Sales, Customer Success, or Account Management.
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Bachelor's degree in Economics, Finance, Business Administration, or a related field.
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Proficiency in Microsoft Excel or Google Sheets for data manipulation.
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Experience collaborating across internal teams to resolve operational issues.
Preferred Qualifications
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Basic proficiency in SQL with the ability to adjust and refine queries to pull specific datasets.
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Experience using CRM tools like Salesforce or HubSpot to manage complex client lifecycles.
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Demonstrated ability to turn raw data into strategic recommendations for business growth.
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Strong systems thinking and the ability to thrive in a high-ambiguity, fast-moving environment.
For Chicago, IL-based roles: The base salary range for this role is USD $81,000 per year - USD $90,000 per year.
For New York City, NY-based roles: The base salary range for this role is USD $90,000 per year - USD $100,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.