Warehouse/Customer Service Associate
Michigan Timber & Truss · Rochester, MI, USA
WHY DILLMAN & UPTON?
At Dillman & Upton, a Mans family company, we're more than a building materials supplier. We're a team dedicated to helping our customers, communities, and each other succeed. With a long-standing reputation for quality products, exceptional service, and industry expertise, we take pride in creating an environment where employees can grow, contribute, and make an impact every day.
When you join Dillman & Upton, you'll become part of a supportive, family-oriented culture that values integrity, teamwork, accountability, and continuous improvement. Whether you're assisting customers, supporting warehouse operations, or collaborating with coworkers, you'll play an important role in delivering the outstanding service that has been the foundation of our success for generations.
WHAT YOU’LL DO
As a Warehouse/Customer Service Associate, you will provide an exceptional customer experience while supporting the day-to-day operations of our warehouse and lumberyard. You will assist with inventory management, order fulfillment, product loading, and customer pickups, ensuring materials are accurately prepared and delivered on time. This hands-on role is ideal for someone who enjoys working with people, staying active, and contributing to a team-oriented environment where service, safety, and quality are top priorities.
THE NITTY GRITTY
- Greet customers, contractors, and vendors with a friendly, professional attitude and provide exceptional serve
- Assist customers with product selection, order placement, order pickup, and general inquiries
- Receive, inspect, unload, and accurately stock incoming inventory
- Pick, stage, and load customer orders safely and efficiently
- Verify order accuracy and product condition before shipment or customer pickup
- Operate forklifts, pallet jacks, and other material handling equipment safely and effectively
- Maintain inventory accuracy through cycle counts, stock replenishment, and organization of warehouse materials
- Keep the warehouse, yard, and customer facing areas clean, organized, and safe
- Assist in resolving customer concerns and contribute to a positive customer experience
WHAT YOU NEED
Qualifications:
- High school diploma or GED, required
- Valid driver’s license and reliable transportation, required
- Previous warehouse, retail, customer service experience, preferred
- Knowledge of lumber, millwork, hardware, building materials, or construction productions, preferred
- Forklift experience or willingness to become forklift certified, preferred
- Basic computer proficiency and ability to learn inventory and order management systems
Interpersonal Skills:
- A strong steward of Mans culture and core values
- Customer and company first mind-set
- Strong sense of ambition, self-motivation and self-discipline
WORK ENVIRONMENT
This position operates in a fast-paced warehouse, lumberyard, and customer service environment. Associates regularly interact with customers, contractors, and team members while performing both indoor and outdoor work.
PHYSICAL DEMANDS
This position requires frequent standing, walking, bending, reaching, and lifting throughout the workday. Associates must be able to safely lift and carry materials up to 50 pounds and work both indoors and outdoors while assisting customers and supporting warehouse operations.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday through Friday, 6:00 a.m. to 5:00 p.m. Some Saturday work will also be required during peak season (May - October).
PERKS OF THE JOB
World-class benefits consisting of Blue Cross Blue Shield medical and dental coverage, vision insurance, short- and long-term disability insurance, 401(k) with generous match of 4%, life insurance, pet insurance, legal assistance, identity theft protection, charitable and community service initiatives, progressive paid time-off policy, paid holidays and annual profit-sharing eligibility. We also have good coffee.
OTHER STUFF OUR LAWYER SUGGESTED WE ADD
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Company is committed to a policy of equal employment opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.