Stock & Customer Solutions Coordinator
Sharpsmart · Spennymoor, Durham · hybrid
Due to continued growth, we have an exciting new opportunity for a Stock & Customer Solutions Coordinator to join the team; you will be helping customers get the stock and support they need while identifying opportunities to grow accessory and reusable-product sales.
As the central point of contact for customer stock queries across the UK, you’ll takeownership from the first enquiry through to resolution, bringing the right teams together and keeping customers informed.
This varied role combines customer service, problem-solving, stock coordination and sales support, with a focus on preventing recurring issues and following opportunities through to completion.
What will you do?:
- Manage incoming customer stock queries, checking order, delivery and stock information to understand the issue and agree the right next steps.
- Coordinate with Operations, Stock Governance, Field Service, Finance and Commercial teams, ensuring actions have clear owners and agreed deadlines.
- Track cases through to resolution, providing regular customer updates and escalating delays or concerns when needed.
- Coordinate approved stock requests and confirm that all required evidence and financial approvals are in place before closing cases.
- Make proactive customer check-in calls to review stock levels, service and satisfaction, resolving emerging issues before they become complaints.
- Identify accessory and reusable-product opportunities, prepare and follow up quotations within agreed pricing guidelines, and progress accepted orders.
- Follow sales through purchase order receipt, fulfilment and invoicing, helping prevent missed orders and unbilled revenue.
- Maintain accurate Salesforce records, case trackers and dashboards, using trends and customer feedback to support improvements.
- Stock Control Tower Operation: Manage a single point of contact for customer stock queries, ensuring every request is validated, assessed and assigned within agreed service timescales.
- Stock Control Tower Operation: Manage a single point of contact for customer stock queries, ensuring every request is validated, assessed and assigned within agreed service timescales.
- End-to-End Case Closure and Control: Take ownership of each case through to resolution, ensuring the root cause, supporting evidence and required approvals are recorded before closure.
- Accessory and Reusable Revenue Growth: Identify sales opportunities, generate quotations and proactively follow up to convert customer requirements into confirmed orders.
- Salesforce and Revenue Assurance: Maintain accurate Salesforce records and ensure accepted orders progress through purchase order receipt, fulfilment and invoicing.
- Continuous Improvement and Customer Outcomes: Complete proactive customer check-in calls, identify recurring issues and drive improvements that reduce escalations and strengthen the customer experience
What are we looking for?:
- Experience in customer service, sales support, stock coordination or a similar role.
- Strong organisational skills, with the ability to manage multiple enquiries, prioritise actions and follow tasks through to completion.
- A confident communicator who builds positive relationships with customers and works effectively across different teams.
- A proactive approach to problem-solving, checking the facts, identifying underlying issues and knowing when to escalate.
- Commercial awareness and confidence identifying customer needs, following up quotations and progressing sales opportunities.
- Excellent attention to detail when maintaining records, checking order information and tracking actions.
- Confidence using CRM systems and trackers; experience with Salesforce would be advantageous.
- A strong sense of ownership, with a focus on keeping customers informed, delivering results and improving how things work.
If you enjoy solving problems, building customer relationships and seeing things through, we’d love to hear from you.