Founding Enterprise Account Manager
True Talent Solutions Partners · Redwood City · onsite
ABOUT THE ROLE
Join an early-stage B2B AI software company as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and drive renewals and expansion across a portfolio of large enterprise customers, helping establish the company's enterprise account management function.
WHAT YOU'LL DO
- Manage relationships with enterprise buyers and program owners from production launch through renewal.
- Forecast, negotiate, and close renewals while identifying opportunities to expand customer usage.
- Partner with sales, customer success, and engineering teams to coordinate account transitions and support customer outcomes.
- Use usage data and adoption dashboards to build business cases for expanding deployments across use cases, departments, and organizations.
- Lead executive business reviews and surface customer blockers to product and engineering teams, connecting them to retention and revenue impact.
WHAT WE'RE LOOKING FOR
- Two to seven years of experience in enterprise account management or customer success at B2B software companies.
- Demonstrated ownership of renewal and expansion targets across a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a $3 million to $4 million ARR portfolio.
- Strong commercial skills, including executive-level conversations, renewal negotiations, and a record of growing accounts; be prepared to discuss specific revenue results.
- Experience beyond support, onboarding, or project management, with stable recent work history and mostly US-based experience.
- Experience with CRM tools, usage analytics, APIs, and ideally consumption-based pricing, AI, LLMs, or voice AI.
- A computer science degree and experience serving call center-heavy industries such as healthcare, financial services, or airlines are helpful.
- Comfort working in a fast-paced, in-person startup environment with a demanding schedule.
COMPENSATION & BENEFITS
Base salary is $180,000 to $220,000 annually, plus equity. Visa sponsorship is available. Commission structure is being finalized.
LOCATION
On-site in Redwood City, California.