Branch Manager
UBank · Lufkin , TEXAS
BRANCH MANAGER
Sr. Relationship Banker Lead
UBank
Lufkin, TX 75901
Department: Retail Banking
Reports To: Market President
Status: Exempt Salary
Supervisory Responsibilities: Yes
JOB SUMMARY
The Branch Manager is responsible for the overall leadership, performance, and operational success of a retail banking office. This position oversees branch sales, service, operations, employee development, and customer relationship management while ensuring compliance with all banking regulations, policies, and procedures. The Branch Manager drives deposit growth, deepens customer relationships, develops team members, and fosters community engagement to support the Bank’s strategic objectives. As the leader of the branch, this role is responsible for creating an exceptional customer experience, maintaining operational excellence, and building a high-performing team that reflects the values and culture of the Bank.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead, coach, and develop branch employees to achieve performance, service, and growth objectives.
- Drive deposit growth, customer acquisition, and relationship expansion through proactive sales and business development efforts.
- Ensure the delivery of exceptional customer service and prompt resolution of customer concerns.
- Manage all branch operations to ensure efficiency, accuracy, security, and regulatory compliance.
- Maintain accountability for branch performance, including deposits, referrals, revenue generation, and customer satisfaction.
- Conduct regular employee coaching, performance discussions, and career development activities.
- Foster a positive culture that promotes teamwork, accountability, engagement, and professional growth.
- Develop and maintain relationships with customers, local businesses, community leaders, and centers of influence.
- Monitor branch staffing levels and scheduling to maintain service standards and operational effectiveness.
- Ensure adherence to Bank policies, operating procedures, audit requirements, and regulatory expectations.
- Review branch reports and performance metrics to identify opportunities for improvement and growth.
- Support business banking, treasury management, lending, and wealth management referrals.
- Participate in community organizations, networking events, and business development activities that enhance the Bank’s visibility and reputation.
- Manage branch security procedures, fraud prevention efforts, and risk management practices.
- Perform other duties and special projects as assigned.
QUALIFICATIONS
- Demonstrated leadership experience in retail banking, branch management, or financial services.
- Strong knowledge of consumer banking products, deposit operations, and customer service principles.
- Proven ability to develop and coach employees while building a high-performing team.
- Experience managing branch sales goals, business development activities, and customer relationships.
- Working knowledge of banking regulations, compliance requirements, and operational controls.
- Strong interpersonal, communication, and relationship-building skills.
- Ability to analyze performance metrics and implement improvement strategies.
- Sound decision-making, problem-solving, and conflict-resolution abilities.
- Strong organizational skills with the ability to manage multiple priorities.
- Proficiency with banking systems, Microsoft Office applications, and related technology platforms.
Education and Experience
Bachelor’s degree preferred. Equivalent combinations of education, banking experience, leadership experience, and demonstrated job performance will be considered in lieu of a degree. Candidates with significant experience in retail banking, branch management, customer relationship management, and team leadership are encouraged to apply.
SUCCESS METRICS
- Achievement of branch deposit growth objectives.
- Attainment of customer acquisition and relationship expansion goals.
- Customer satisfaction and service quality results.
- Branch operational accuracy and audit performance.
- Employee engagement, retention, and development outcomes.
- Consistent community involement
PERSONAL COMPETENCIES THAT WILL LEAD TO SUCCESS
- Accountability
- Coaching & Developing Others
- Communication
- Customer Focus
- Decision Making
- Leadership
- Relationship Building
- Results Orientation
- Strategic Thinking
- Teamwork
Why You'll Love Working Here
At UBank, we believe taking care of our employees is just as important as taking care of our customers. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, professional growth, and work-life balance.
Benefits may include:
- Medical, Dental, and Vision Insurance
- Employer-Paid Life and Disability Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Employee Banking Benefits
- Wellness and Employee Assistance Programs
- No Co-Pay Urgent Care and RX Benefit
- Career Development and Training Opportunities
- Voluntary Supplemental Benefits
- Flexible Spending and Health Savings Account Options
- Legal and Identity protection benefit
- Pet Insurance
- Opportunities to Give Back Through Community Involvement