Systems Enablement Specialist
Kyowa Kirin North America · Princeton, New Jersey, United States
Kyowa Kirin is a global specialty pharmaceutical company backed by more than 70 years of breakthrough life science innovation, dedicated to discovering and advancing treatments for diseases in which unmet need is greatest. Based in Japan with worldwide operations, we work across the continuum from drug discovery to commercialization, guided by our commitment to patients and their families.
Our research teams, located in California and around the world, are focused on developing the next generation of antibody, cell, and gene therapies, with particular emphasis on bone and mineral disorders, hemato-oncology, and rare diseases. We accelerate development through collaborations with industry, academia, patients, and healthcare providers, and since 2018 we have introduced four new therapies serving patients with progressive illnesses often in need of new therapeutic alternatives.
Our culture is grounded in our values: Commitment to Life, Integrity, Innovation, and Teamwork/Wa, and brought to life through the Kabegoe Principles, which define the behaviors and actions that guide how we work together to deliver meaningful impact for patients.
We’re proud of the progress we’ve made and mindful of the countless individuals still waiting for their own breakthroughs. A commitment to making people smile unites our efforts. Learn more at www.kkna.kyowakirin.com.
Summary:
The Systems Enablement Specialist, Development Data & Reporting Enablement Lead supports the Business Owner and relevant owners in promoting adoption, operational readiness, and effective use of the Development Data Warehouse (DWH) and Power BI reporting ecosystem across GDO work streams. This role coordinates onboarding, training, vendor engagement, hyper care activities, and transition to designated support owners, while monitoring utilization and identifying integration and reporting improvement opportunities for review by accountable owners. The objective is to enable functions to effectively leverage reporting capabilities, support improved business insights, and help the Business Owner assess and sustain benefits from system and vendor integrations. The Enablement Lead serves as the liaison to the Business Owner throughout the Systems Development Life Cycle, supporting solution design, requirements, testing, training, and post-go-live support. The role facilitates business readiness, cross-functional coordination, issue identification, and decision support. Final accountability for business requirements, priorities, approvals, technical solutions, data quality, and ongoing operations remains with the designated Business Owner, Data Owner, Technical Owner or operational owner, as applicable.
Essential Functions:
• Coordinate and support functional onboarding, training, and hyper care activities for DWH and Power BI reporting across workstreams.
• Support adoption and effective use; monitor and report utilization, feedback, risks, and opportunities.
• Coordinate business-facing release communications, training and adoption activities for new features, reporting enhancements and integration changes.
• Coordinate functional and operational vendor support, issue resolution, and escalation, working with technical teams to address integration issues affecting business operations.
• Establish and maintain a global end-user support framework, continuously improve reporting processes, and enable ad hoc and self-service reporting across functions and departments.
• Monitor user experience, adoption, utilization, and operational effectiveness, and identify enhancement opportunities for review by the appropriate Business, Data, or Technical Owner.
• Facilitate business-process readiness, helping functions define future-state processes, roles, procedures, and ways of working needed to effectively adopt the delivered capability.
• Capture and triage data and reporting discrepancies, working with Data Owners, SMEs, and technical teams to distinguish source-data issues, integration or reporting defects, and interpretation questions, and track resolution communications to users.
• Support the requirements capture process with the function and the business analyst
• Serve as the enablement liaison throughout the Systems Development Life Cycle by identifying readiness and participation gaps, facilitating business engagement and cross-functional alignment, and escalating risks and unresolved matters to the accountable Business Owner. The Business Owner retains ownership and accountability for business requirements and processes, including setting priorities, making business decisions, and providing required approvals for UAT, Go-Live, and other key milestones.
• Provide subject matter expertise and raise identified issues with the accountable Data or Technical Owner.
• Support business participation in UAT by coordinating user readiness, realistic business scenarios, feedback, and follow-up with the test lead and functional SMEs.
• Train functional team members on new systems, processes, and integrated vendor tools to ensure effective adoption and confident usage.
• Deliver hyper care support during and after go-live, facilitate issue of triage and track resolution by the accountable owner.
• Coordinate transition from hyper care into business-as-usual operation, confirming named process and support owners, user documentation, open-issue ownership, and agreed support, escalation, and handover arrangements.
• Support onboarding and ongoing user needs, including data entry assistance, ad hoc reporting, training refreshers, and broader business support resulting in business handover/ownership.
• Support the Business Owner in confirming BAU ownership and handover arrangements are established, including escalation paths, documentation, and responsibilities.
• Identify process gaps and improvement opportunities, document observations and provide structured feedback to the Workstream Lead during the enablement process and into long term live.
• Engage regularly with functional teams each month as part of enablement responsibilities, ensuring continuous alignment, support, and solution adoption.
• Provide support to other SBO activities to ensure successful delivery of our function and load balancing across our colleagues.
Requirements:
Education
Bachelor's degree in Life Science, Business, Information Systems or closely related discipline.
Experience
• Minimum five (2-5) years of progressive experience in Development Operations, data enablement, reporting, or business systems support within a global, matrixed biopharma or life sciences organization.
• Demonstrated experience leading enterprise data warehouse and reporting implementations, including onboarding, training, hyper care, stabilization, and long-term adoption.
• Proven success driving system utilization, measurable value realization, and continuous improvement across cross-functional workstreams.
• Partnered with external vendors and serving as a functional/operational liaison to ensure stable integrations, issue resolution, and scalable operations.
• Experience supporting requirements gathering in partnership with business analysts and translating business needs into system or reporting enhancements.
• Established and scaled global end-user support frameworks, structured enablement programs, and adoption tracking mechanisms.
• Contributed to digital transformation initiatives through process enablement, system deployment, and operational optimization efforts.
• Operated effectively across global, cross-functional teams within complex matrix environments
• Experience supporting Clinical Data Warehouse and/or Planisware implementations highly preferred.
• Experience integrating or onboarding third-party vendor systems and supporting vendor-managed solutions highly desired.
• Prior exposure to training delivery, onboarding programs, or user support activ