Operations Dispatcher
Ejhp Cx_2 · Cleveland, Ohio, United States
The National Fleet Dispatcher role requires a dynamic, detail-oriented individual who can excel in a fast-paced environment. This position is responsible for overseeing Owner-Operators, coordinating with sites on service needs, ensuring compliance with safety regulations, and driving process improvements. Additionally, this role plays a key part in asset management and cost-saving initiatives, ensuring the efficient operation of the CTS National fleet.
The National Fleet Dispatcher is responsible for the daily dispatch operations and associated tasks for the CTS National Corporation, supporting a fleet that generates over $35 million in annual revenue.
Additional Information
5% Travel
Monday - Friday, 7:30AM - 4:00PM
May include evenings and/or weekends
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.
Accountable for dispatching and assigning loads based on service needs and freight availability.
- Coordinate inbound and outbound shipments across 120+ facilities, including raw material vendors, warehouses, plants, stores, and bulk latex manufacturers, for 140 Owner-Operator drivers
- Manage service-related issues such as load refusals, reassignment, rerouting, and stop-offs.
- Monitor driver locations, hours, and adherence to FMCSA regulations
- Act as the primary contact for safety and accident reporting, ensuring proper procedures are followed.
- Provide ETAs and manage shipment tracking to prevent service disruptions
Collaboration and Relationship Management
- Act as a primary point of contact for internal sites and external vendors, ensuring seamless communication and collaboration to meet service and operational goals
- Build and maintain strong relationships with drivers, providing support, guidance, and timely updates to ensure high levels of driver satisfaction and performance
- Address driver concerns and issues promptly, serving as an advocate and problem solver to maintain positive working relationships
- Partner with site managers and logistics teams to coordinate service needs, address challenges, and proactively identify solutions to improve operations
- Communicate effectively with vendors and customers to ensure clear expectations, timely updates, and a high standard of service delivery
- Facilitate regular check-ins with drivers and sites to gather feedback and implement improvements to processes and procedures
- Promote a customer-focused culture by fostering positive interactions and upholding professionalism in all communications
- Support onboarding and training of new drivers, ensuring they understand company expectations, compliance requirements, and operational procedures
- This additional focus on collaboration and relationship management emphasizes the critical role of maintaining strong partnerships with drivers, sites, and vendors to achieve operational excellence
- Assisting in lead generation, calling new leads and partnering with talent acquisition to recruit and hire new owner operators.
Responsible for trailer tracking and asset management
- Oversee the daily operation and tracking of 200+ dry vans, 60+ bulk tanks, tractor and trailer rentals, and Samsara telematics units
- Ensure accurate trailer tracking and maintenance schedules to maximize fleet efficiency and minimize downtime
- Monitor and approve driver expenditures for maintenance-related costs, such as inspections, tires, and repairs
- Collaborate with vendors to optimize equipment utilization and reduce expenses
- Implement strategies to extend asset lifecycles and improve overall fleet performance
- This position plays a critical role in maintaining the operational excellence of the CTS National Fleet while ensuring compliance, efficiency, and cost savings
Minimum Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have at least one (1) year of work experience in transportation, logistics and/or delivery
Preferred Qualifications
- Have at least a bachelor's degree or higher or at least one (1) year of experience in logistics
- Have at least one (1) year of experience of FMCSA regulations and compliance standards
- Have at least one (1) year of experience in fleet management systems and payroll tools
- Have at least one (1) year of experience with On-Base and TLT