IT Support & Systems Administrator
Expedition Technology · Herndon, United States
Expedition Technology is seeking an IT Support & Systems Administrator to provide hands-on technical support to employees while helping maintain the day-to-day corporate IT environment. This role combines responsive end-user support with practical systems administration and is well suited for someone who enjoys working directly with users, troubleshooting across macOS and Linux/Ubuntu environments, and taking ownership of office, lab, device, and collaboration technology issues through resolution. The position is intentionally broader than a traditional Tier 1 help desk role. The successful candidate will support employee onboarding and devices, conference-room technology, basic business applications, Linux workstations and on-premises lab/server systems, and selected unclassified technology used within the SCIF. The person should be comfortable diagnosing issues independently, documenting solutions, and escalating specialized security, network, or infrastructure matters when appropriate.
Key Responsibilities End-User Support & Employee Technology - Serve as a primary internal point of contact for day-to-day hardware, software, account, printing, and connectivity issues.
- Prepare and configure laptops for new employees, with an emphasis on macOS and Ubuntu systems.
- Troubleshoot common macOS and Linux/Ubuntu issues, including disk unlock or decryption, boot failures, printing, software installation, and peripheral problems.
- Support common employee applications and collaboration tools, including Outlook, Microsoft Teams, and SharePoint.
- Track issues through resolution, communicate status clearly to users, and create or improve support documentation for recurring problems.
Office, Conference-Room & SCIF Technology - Troubleshoot Polycom and Microsoft Teams room technology, room schedulers, and A/V systems the organization relies upon.
- Monitor and troubleshoot unclassified VOIP phone systems, including systems located within the SCIF.
- Coordinate with internal stakeholders and vendors when hardware repair, warranty service, replacement, or specialized support is required.
Systems, Lab & Linux Administration - Provide basic support for low-side Ubuntu workstations, including disk decryption and approved software installation, when clearance and access requirements are met.
- Administer and troubleshoot Linux-based on-premises servers and systems in a shared lab/server rooms, including rack-mounted servers, connected storage devices, lab machines, and associated networking.
- Perform routine systems-administration activities appropriate to the environment, such as system health checks, patching coordination, access support, storage monitoring, and issue triage.
- Partner with technical staff on issues that require deeper infrastructure, security, cloud, or network expertise.
Required Qualifications - 3-5 years of relevant experience in IT support, desktop support, systems administration, or a blended support/administrator role.
- Hands-on experience supporting macOS and Linux/Ubuntu endpoints; experience with Windows is beneficial.
- Practical knowledge of laptop provisioning, software installation, basic account/access troubleshooting, printers, peripherals, and end-user applications.
- Experience supporting Microsoft 365 applications, particularly Outlook, Teams, and SharePoint.
- Working knowledge of Linux administration and troubleshooting for workstations or servers.
- Ability to explain technical issues clearly, prioritize competing requests, document work, and follow problems through resolution.
- Ability to work on-site as needed to support physical devices, office technology, lab/server-room equipment, and SCIF-related unclassified systems.
Preferred Qualifications - Experience supporting conference-room audio/visual systems, Teams Rooms, Polycom devices, room schedulers, or digital signage.
- Experience with on-premises Linux servers, network-attached storage, lab environments, or small-office networking.
- Experience in a government-contracting, cleared, engineering, or research-and-development environment.
- Active U.S. security clearance, or ability to obtain and maintain the clearance required for assigned work.
- Relevant certifications such as CompTIA A+, Network+, Security+, Linux+, or an equivalent vendor credential.
Who is Expedition Technology?
Expedition Technology (EXP) designs, develops, and delivers innovative solutions with national impact for the defense and intelligence communities. We use machine learning, artificial intelligence, and other advanced algorithms, platforms, and technologies to solve our customers' most complex, demanding and urgent C4ISR challenges. Our culture promotes individual growth and opportunity, prioritizes a collaborative team spirit, and invites the intellectually curious to solve challenging problems creatively. Headquarted in Northern Virginia's high-tech corrdor, EXP is a rapidly growing, privately held company that pushes the boundaries of what is possible every day.
To learn more about EXP and discover why we are an award-winning workplace, visit our web site and follow us on LinkedIn.
Interested in joining our team? Let’s explore together.
Join Our Team and Enjoy Exceptional Benefits!
Expedition Technology (EXP) offers a flexible, self-directed benefits package that is designed to fit your individual needs. Here’s a glimpse of the outstanding benefits you can enjoy when you join our team:
- Company-paid medical, dental, and vision insurance
- Generous Time Off: Enjoy 11 paid holidays, up to 34 days of PTO
- Robust 401(k) Plan: Benefit from up to a 12% company contribution, including a 3% safe harbor, 6% match, and up to 3% additional as a form of profit sharing.
- Student Loan Repayment: Take advantage of our unique option to reallocate a portion of your 401(k) match funds to repay student loans, helping you achieve financial freedom faster.
- Paid Parental Leave: Six weeks of paid leave for the primary caregiver and 2 weeks of paid leave for the secondary caregiver for you to bond with your new family member.
- Tuition Reimbursement: Pursue further education with up to $5,250/year available to support your continuous learning and growth.
- Referral Bonus Program: Earn rewards for bringing talented individuals into our team.
- Exclusive Entertainment Perks: Enjoy free tickets to sporting events, theater, concerts, and more, adding fun and excitement to your life.
- Onsite Amenities: Stay fit and healthy with our free, onsite fitness center, active workstations featuring treadmill and bike desks, and enjoy our onsite cafeteria with reduced-cost options.
- Inspiring Work Culture: Thrive in a collaborative, creative, and supportive culture where you are encouraged to push boundaries, take risks, and enjoy the rewards.
Join us and be part of a team that values your well-being and professional growth. Apply today and take the first step towards a fulfilling career with us!
EXP is proud to be an Equal Opportunity Employer that believes a diverse range of talent creates an environment that fosters creativity and innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, genetic information, or protected veteran status.