Outreach Supervisor
Employer not yet confirmed · Waimanalo, Hawaii, United States
Wage - $53,913 annually
Schedule – Full Time, 8hr shifts, Monday – Friday
Our staff also enjoy these benefits:
- Health, dental, vision, prescription drug and life insurance
- Short & long-term disability
- 401(k) retirement plan
- Paid time off and paid holidays
- Professional development assistance
- Career advancement opportunities
MTC is proud to operate the Hawaii Job Corps Center in Waimanalo, HI where our staff provide quality services to our local youth. We value our professional and caring employees who are dedicated to improving people’s lives and we want YOU to join our team!
What you will be doing: You'll be responsible for managing service provided to enhance the customer experience, operational discipline and company-wide areas of scalability and efficiency, performance improvement and service enhancement and in compliance with government and management directives.
Essential Functions:
- Oversee all MTC outreach leadership and support them in their team’s outreach efforts and goals.
- Ensure each outreach team is equipped to and effectively recruits eligible and interested job corps students.
- Establish outreach performance metrics and benchmarks for each team, to include maintaining linkage partner communication and relations, generating new linkage partnerships, documenting all communication and follow-up, projecting linkage partner meeting and events 4 weeks in advance, and hitting goals regarding leads generated and converted.
- Utilize, implement and monitor use of the MTC Outreach App to assess outreach performance metrics and benchmarks.
- Communicate successes and needs with Director of Shared Services and work in tandem with Manager of Enrollment, Student Recruiting to maintain continuity of Outreach & Admissions.
- Assist in the selection, onboarding, training and development, performance management, retention, and succession of the Student Recruiting Outreach Team.
- Stay current with center statistics and maintain continuous contact with the centers to coordinate efforts, discuss problems and develop resolutions.
- Coordinate with MTC Job Corps Centers, MTC leadership, and DOL personnel to ensure efficient operations including contract compliance, audits, and assessments.
Education and Experience Requirements:
- Bachelor's degree in Business, Human Resources, communications, marketing or related field. Four years’ management or equivalent experience; one year experience in a multi-disciplinary service center process model is preferred.
- Preferred experience with Oracle Fusion, applicant tracking system, and ticketing software solution. Demonstrated ability to recruit for broad and deep range of positions for multiple locations. Must be willing and able to travel.
- Must have excellent verbal and written communication skills, and project management skills.
- Valid driver's license in the state of employment with an acceptable driving record.
Management & Training Corporation (MTC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process. If you are interested in employment opportunities with Management & Training Corporation and need assistance, please contact our staffing department through customersupport@mtctrains.com or 801-693-2888.