MSP - Account Manager
Arctic Wolf · Germany
#RunwiththePack
At Arctic Wolf, we’re on a mission to end cyber risk.
We are a global leader in security operations, helping organizations stay resilient against evolving cyber threats through industry-leading security operations, threat intelligence, and a people-first approach to cybersecurity.
More than 3,000 Pack members across the world work together every day to protect our customers and empower security teams with new levels of speed, accuracy, and intelligence at scale. What sets us apart is our relentless focus on our customers, innovation at scale, and a collaborative culture where talented people can do meaningful work that truly makes a difference.
We’re constantly looking for talented people to join the Pack and help us take our performance to the next level.
About the Position:As an Account Manager Managed Service Provider, you will own and grow a portfolio of Managed Service Provider (MSP) partners across Northern and Central Germany, while driving new business opportunities throughout the region. Given the regional focus of the role, we are looking for a candidate who is based in or willing to regularly travel across Northern or Central Germany to effectively support partners and build strong local relationships.
You will lead renewals, cross-sell and upsell initiatives, and end-to-end partner account management, enabling MSPs to expand their cybersecurity offerings and deliver greater value to their customers. Working closely with internal stakeholders and partner organizations, you will develop strategic growth plans, build lasting relationships, and drive sustainable revenue growth and mutual business success.
The ideal candidate combines strong partner management experience with a passion for cybersecurity and a proven track record of exceeding sales targets.
What You'll Do- Own and develop strategic relationships with a portfolio of MSP partners in Germany, serving as their primary point of contact and trusted advisor.
- Understand partners’ business objectives, go-to-market strategies, and growth priorities to drive long-term mutual success.
- Build and execute joint business plans designed to increase revenue, market penetration, and partner engagement.
- Drive new business acquisition, partner onboarding, and revenue growth within the MSP channel.
- Identify, develop, and close cross-sell and upsell opportunities across the cybersecurity portfolio.
- Manage the full sales cycle for assigned partners, including pipeline development, forecasting, negotiations, and deal closure.
- Lead contract renewal activities, ensuring high retention rates and minimizing churn through proactive account planning.
- Conduct regular business reviews with partners to assess performance, gather feedback, and align on future growth initiatives.
- Educate partners on new products, services, and enhancements, positioning our cybersecurity solutions as a strategic component of their offerings.
- Monitor partner performance through key metrics, including revenue growth, adoption, retention, and customer satisfaction.
- Collaborate closely with internal teams, including Partner Development Representatives (PDR), Security Services (S2), and Concierge Security Teams (CST), to ensure seamless execution and exceptional partner experience.
- Support and participate in partner-focused marketing and sales initiatives designed to increase awareness, demand generation, and solution adoption.
- Maintain accurate pipeline, opportunity, and account records within Salesforce (SFDC) and provide regular business updates to leadership.
What You'll Bring
- 3+ years of experience in account management, partner management, channel sales, or business development within the technology sector.
- Proven success in managing, growing, and retaining MSP, channel, or strategic partner accounts.
- Strong understanding of the MSP ecosystem, recurring revenue business models, and cybersecurity solutions.
- Demonstrated ability to achieve or exceed revenue, retention, and growth targets.
- Excellent relationship-building, communication, presentation, and negotiation skills.
- Experience using Salesforce (SFDC) or similar CRM platforms for pipeline and account management.
- Strong business acumen with the ability to identify growth opportunities and develop strategic account plans.
- Bachelor’s degree in Business, Marketing, Information Technology, or a related field; equivalent professional experience may be considered in lieu of a degree.
- Fluent in English and German.
Preferred Qualifications- Experience selling cybersecurity, SaaS, cloud, or managed services solutions through channel and partner ecosystems.
- Experience working with MSPs, MSSPs, VARs, or other indirect sales partners.
- Knowledge of modern cybersecurity technologies, including endpoint security, vulnerability management, managed detection and response (MDR), or security operations.
- Experience in a high-growth technology or cybersecurity environment.
Our offer:
All wolves receive compelling compensation and benefits packages, including:
- Equity for all employees
- 30 days annual leave, bank holidays and paid volunteering days off
- Pension plan: BaV Direktversicherung
- Training and career development programs
- Robust Employee Assistance Program (EAP) with mental health service
- Fertility support and paid parental leave
Security Requirements
At Arctic Wolf, protecting our people, customers, and data is fundamental to how we operate. All employees are expected to uphold our commitment to security, privacy, and compliance by following internal information security policies, standards, and controls designed to safeguard the confidentiality, integrity, and availability of business, customer, employee, and other confidential information and to support compliance with applicable legal and regulatory requirements.
Depending on the role and where permitted by applicable law, employment may be subject to background verification and additional regulatory, security, or compliance requirements, including obligations related to data protection and export control laws, and authorization requirements where applicable.
Your next big opportunity starts here — apply today and help us end cyber risk.
The base salary range for this job family is 38,400 to 88,200 EUR annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.