Customer Support Representative (Spanish)
David Kennedy Recruitment · Lisbon, Portugal · onsite
David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Lisbon. The successful candidate will provide customer support for an international financial technology company specialising in digital payments and point-of-sale solutions, assisting merchants with account management, technical troubleshooting, payment-related enquiries, and product support.
Position: Customer Support Representative
Location: Lisbon, Portugal
Work model: on-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Handle customer enquiries via phone, email, and chat in a professional and friendly manner
- Assist merchants with account creation, onboarding, and general account management
- Provide technical support for payment applications, card readers, and related accessories
- Resolve enquiries related to transactions, deposits, payment processing, and activity reports
- Support customers with product orders, logistics, and delivery-related questions
- Identify customer needs and recommend suitable products or services when appropriate
- Troubleshoot technical and operational issues to ensure a smooth customer experience
- Maintain accurate customer records and document interactions in internal systems
- Collaborate with internal teams to resolve complex enquiries and ensure high customer satisfaction.
REQUIREMENTS:
- Fluent Spanish and English, both written and spoken
- Excellent communication and interpersonal skills
- Strong customer service orientation and problem-solving abilities
- Good technical aptitude and ability to troubleshoot basic software and hardware issues
- Comfortable using computers, digital platforms, and customer management systems
- Strong organisational skills and attention to detail
- Commercial awareness and ability to identify relevant upselling opportunities
- Ability to work independently and as part of a multicultural team
- Previous experience in Customer Support, Technical Support, Payments, or FinTech is considered an advantage
- Willingness to work on-site in Lisbon
- Flexibility to work rotational shifts Monday to Sunday, between 15:00 and 00:00.
OFFER:
- Competitive salary package with Christmas and holiday allowances
- Meal allowance of €7 per working day
- Health insurance from the first day of employment
- Comprehensive 10-working-day training programme
- Company-provided accommodation option for eligible candidates
- 22 days of annual leave in accordance with Portuguese labour regulations
- International and multicultural working environment
- And much more!