HR Generalist
Live Nation Entertainment · Miami, Florida, United States
Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
We are seeking an HR Generalist to support Human Resources operations across Live Nation's Latin America region, including Brazil, Chile, Argentina, Peru, Dominican Republic, and other markets as the business grows. Reporting to the Director of HR Operations - LATAM, this role will provide hands-on support across HR operations, workforce administration, employee relations, recruiting, compliance, and regional growth initiatives. The HR Generalist will partner closely with local partners and employees, as well as global HR, Legal, Finance, IT, and Recruiting teams, to deliver consistent, and responsive HR support. This role requires comfort working across countries, cultures, time zones, and fast-paced live entertainment environments, with international travel as needed.
WHAT THIS ROLE WILL DO
- Support day-to-day HR operations across LATAM, including onboarding, offboarding, job changes, and employee data maintenance through our HRIS (Workday)
- Responsible for general Employee Relations activities, including coaching and counseling for managers and employees.
- Act as a trusted point of contact for employees locally and globally, responding to questions about HR programs, policies, resources, systems, and procedures.
- First escalation point for employees in resolving conflicts/complaints - Investigate complaints, prepare findings and resolutions for review by the Director of Human Resources and the appropriate members of management.
- Ensure proper administration and adherence to Corporate policies and procedures.
- Act as liaison between the Recruiting team and the Hiring Manager, responsible for all administrative duties related to recruiting and selection and ensuring that the best possible candidates are hired into each position.
- Serve as an accessible first point of contact for employees and managers on HR policies, processes, benefits, workplace concerns, and general employee relations matters.
- Help ensure HR practices and employment documentation comply with applicable local labor laws, company policies, and regional requirements; escalate complex or high-risk matters promptly.
- Prepare reports, audit data, and track HR metrics, open actions, and compliance requirements across LATAM countries.
- Support additional HR programs and projects assigned.
WHAT THIS PERSON WILL BRING
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent relevant experience.
- 3-5 years of Human Resources experience; experience in entertainment, hospitality, events, or another fast-paced, service-oriented industry is preferred.
- Fluency in Spanish and English required; Portuguese proficiency is a plus.
- Proven ability to deliver proactive HR practices and initiatives.
- Track record of rapidly establishing effective working relationships and able to work comfortably with remote teams.
- Detailed knowledge and understanding of the wider external HR environment and how best practice can be adapted /developed to support division strategies.
- Knowledge of employment law and HR best practices.
- Proficiency with Workday or a comparable HRIS.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Sound judgment and the ability to handle sensitive and confidential information with integrity and professionalism.
- Strong written, verbal, and interpersonal communication skills.
- Ability to travel internationally as needed.
BENEFITS & PERKS
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Repr