Employee Experience Specialist
360learning · Paris · remote
The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Your mission is to empower our clients to build Collaborative Learning organizations by mastering our platform and methodology. You aren't a technical expert; you are a pedagogical and platform expert who ensures that clients don’t just "use" the software, but master it to drive long-term engagement.
By owning our "One-to-Many" offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You don't just deliver content; you develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering our Collaborative Learning methodology.
You will work closely with the Customer Success Team and Product teams to ensure our training offer addresses the actual friction points and needs of our client base.
Within 1 month, you will:
- Immerse yourself in our Convexity culture and master our tool stack (360Learning, Lattice, Confluence, Trello, Bob, Excel/Google Sheets)
- Learn our L&D administrative workflows, vendor management protocols, facilities management routines, and CSE reporting requirements
- Take ownership of incoming employee training requests, office access/badge logistics, mail/package distribution, and ad hoc helpdesk tickets
Within 3 months, you will:
- Triage and process employee training requests against our Learning Allowance guidelines
- Maintain internal course hygiene on our 360Learning platform (catalog updates, tagging, content cleanups across 700+ courses) and on Confluence (knowledge base)
- Manage administrative launch and reminder schedules for engagement pulse surveys on Lattice
- Manage day-to-day facilities operations (office access badges, mail/deliveries, basic maintenance coordination, ad hoc assistance tickets)
- Collect raw HR data for CSR reporting (carbon footprint metrics, EcoVadis documentation, and standard HR answers for Sales RFPs)
- Compile quarterly and annual CSE (Comité Social et Économique) mandatory training reportings in coordination with HR Ops.
Within 6 months, you will:
- Handle event logistics for internal workshops, coaching co-dev groups, team-building gatherings, and company-wide Learning Days
- Assist in creating and updating learning assets (short modules, onboarding checklists, tutorial videos, slide decks)
- Track training completion rates, survey participation metrics, and produce monthly People Experience dashboards
- Support daily office logistics and ad-hoc facility projects, including space planning, access management, and adapting our workspace to evolving business needs
Within 12 months, you will:
- Operate with full autonomy across routine L&D administration, facilities logistics, engagement survey support, and CSE compliance reporting
- Identify operational bottlenecks and propose automated workflows between 360Learning, HRIS (HiBob), and administrative tracking tools
The Skills Set:
- 1+ years of experience in L&D Operations, People Ops, HR administration, workplace/facilities coordination, or event planning (internships/apprenticeships included)
- Comfort handling day-to-day workplace operations (badges, deliveries, ad hoc assistance tickets, maintenance follow-up)
- High comfort with spreadsheets (pivot tables, formulas) to collect CSR raw data, prepare CSE reports, and analyze training requests
- Rigorous organization, strong multi-tasking skills, and strict respect for administrative deadlines
- Tech savvy: comfortable with tools like learning platforms (360Learning), HR systems and Google Workspace
- Fluency in French and English (written and spoken)
- Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L
What we offer:
- Compensation: Package includes base salary, a variable component and equity 📈
- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- Balance: Flexible hours, full remote work possible anywhere in France 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
Interview Process:
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with our People Experience Lead
- Case Study Meeting with our People Experience Lead and our HR Business Partner
- Clarification Meeting with our HR Operations Associate
- Culture Fit Meeting with our Chief People Officer
- Offer !
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!