Communications Specialist
BGIS · Toronto, ON, Canada
SUMMARY
The Communications Specialist leads various communications initiatives within a region, in support of BGIS client programs. They create, implement and oversee communications programs that effectively describe and promote services and special programs, that support improved client relationships.
KEY DUTIES & RESPONSIBILITIES
Tenant & Occupant Engagement
- Builds and implements Tenant communication programs based on national and regional initiatives.
- Oversees all Tenant and occupant regional communications, ensuring messaging is consistent with national initiatives and is engaging and informative.
- Develops and implements new methods to engage with clients, Tenants and occupants.
- Supports the development of occupant engagement program in digital and print formats.
- Supports building certification programs such as LEED, BOMA and WELL from a communications perspective.
General Communications
- Develops and implements effective communication strategies that build customer loyalty programs, brand awareness, and customer satisfaction.
- Collaborates with internal and external concerned parties to design and develop communication plans and implement communication initiatives that are specific to the client account.
- Researches, writes and edits related materials such as presentations, posters, notices, briefing notes, social media posts and newsletters, in line with communications plan.
- Distributes communications to internal and external audiences.
- Leads assigned internal communications initiatives at a regional level, including refreshment of various communication materials to ensure team members are aware of client programs and are engaged.
- Designs and creates branded tools, resources, collateral and communication materials in support of regional initiatives.
- Working with different BGIS departments, identifies unique and innovative ways to communicate internally and externally.
- Develops and provides presentations to concerned parties, outlining key initiatives and programs.
- Supports the submission of awards to improve awareness of programs.
- Conducts research to support communication initiatives and ensure information provided is relevant, concise and correct.
- Supports translation to French of communication materials by working with BGIS’ translation company.
- Assist with various industry events including registration, booth set up, coordination of materials.
- Supports vendor engagement to improve awareness of BGIS opportunities.
- Supports social media requirements.
KNOWLEDGE & SKILLS
- Strong knowledge and understanding of current trends in communications including digital, branding and social media.
- At least 3 years in a role that includes communications activities.
- Strong writing, editing, proofreading, layout and design, professional printing/publishing skills are essential, including ability to present concepts verbally.
- Ability to adapt the style, tone and complexity of writing according to target audiences and formats.
- Extensive experience and judgment to plan and accomplish goals.
- Excellent organizational and planning skills.
- High attention to detail and accuracy.
- Facility Management experience considered an asset.
- Superior project management and time management skills.
- A wide degree of creativity.
This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.
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