Patient Access Associate (OBGYN-Fair Oaks)
Elar Cx_1 · Fairfax, Virginia, United States
Inova OBGYN Fair Oaks is looking for a dedicated Patient Access Associate to join the team. This role will be full-time day shift: Monday- Friday, 7:30am-4:00pm, one 11:00am-7:30pm evening shift required weekly.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
- Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- Work/Life Balance: offering paid time off and paid parental leave.
Patient Access Associate Job Responsibilities:
- Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
- Selects an appropriate method of communication for audiences and adjusts communication style when needed.
- Explains insurance benefits and patient liability by using appropriate communication methods/styles.
- Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
- Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
- Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
- Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
Minimum Qualifications:
- Education: High School Diploma or GED
- Experience: 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).
Preferred Qualifications:
2 years’ customer service experience or 1 year’ experience in a healthcare setting.