Field Service Technician
STERLING PRODUCTS INC · Corporate Headquarters - New Berlin, WI 53151
The Field Service Technician I is responsible for performing preventative maintenance, equipment startups, installation support, and mechanical and electrical troubleshooting on customer equipment within a designated product line. This position serves as the primary field resource for one specialized equipment area: Chillers, Temperature Control Units (TCUs), Material Handling Systems, or Granulators.
The technician is expected to independently diagnose and repair common equipment issues, perform equipment commissioning and startup activities, provide customer training, and deliver professional field service support while maintaining a strong commitment to safety, quality, and customer satisfaction.
Primary Product Specialization
The technician will develop proficiency and independent troubleshooting capability in one of the following equipment areas:
- Chillers
- Temperature Control Units (TCUs)
- Material Handling Systems
- Granulators
Essential Duties and Responsibilities
Equipment Startup and Commissioning
- Perform equipment installation verification and startup activities at customer facilities.
- Verify proper electrical connections, utility requirements, and mechanical installation prior to startup.
- Configure operational parameters and validate equipment performance.
- Complete startup documentation and commissioning reports.
- Train customer personnel on basic equipment operation, maintenance requirements, and safety practices.
- Identify and document installation deficiencies or conditions requiring corrective action.
Electrical and Mechanical Troubleshooting
- Troubleshoot electrical control systems, motors, sensors, relays, contactors, switches, heaters, pumps, and other equipment components.
- Diagnose mechanical issues involving pumps, motors, blowers, gearboxes, bearings, drives, conveyors, cutting systems, and material flow systems.
- Utilize electrical test equipment including multimeters and clamp meters.
- Interpret wiring diagrams, electrical schematics, piping diagrams, and equipment drawings.
- Identify root causes of equipment failures and implement corrective actions.
- Coordinate with technical support or senior technicians when advanced troubleshooting assistance is required.
Preventative Maintenance
- Perform scheduled preventative maintenance inspections and services.
- Inspect equipment for wear, damage, or developing reliability concerns.
- Replace wear components and perform mechanical adjustments as required.
- Verify proper equipment operation following maintenance activities.
- Provide recommendations for future repairs and equipment improvements.
Product-Specific Responsibilities
Chillers and TCUs
- Troubleshoot refrigeration, fluid circulation, heating, and cooling system issues.
- Verify operating temperatures, pressures, flow rates, and system performance.
- Inspect refrigeration and process water components.
- Diagnose electrical and control-related issues affecting system operation.
Material Handling Equipment
- Troubleshoot vacuum conveying systems, loaders, receivers, vacuum pumps, drying systems, and control systems.
- Diagnose material flow problems and component failures.
- Verify proper operation of conveying and drying processes.
Granulators
- Troubleshoot electrical and mechanical systems associated with granulators.
- Inspect cutting chambers, knives, screens, bearings, motors, drives, and safety interlocks.
- Perform knife and screen changeovers and operational adjustments.
- Diagnose production and equipment performance issues.
Customer Service and Technical Support
- Communicate equipment status, findings, and recommendations to customers.
- Provide professional service that promotes customer satisfaction and confidence.
- Support emergency service calls as assigned.
- Maintain positive relationships with customers and internal departments.
- Assist in identifying replacement part opportunities and service recommendations.
Documentation and Reporting
- Complete detailed and accurate service reports for every service call.
- Document troubleshooting activities, repairs performed, parts utilized, and startup results.
- Record operational readings and equipment performance data.
- Obtain customer signatures and ensure timely submission of all reports.
- Maintain expense reports, time records, and travel documentation.
Safety and Compliance
- Follow all company and customer safety requirements.
- Conduct job hazard assessments before beginning work.
- Follow Lockout/Tagout (LOTO) procedures during service activities.
- Utilize required PPE.
- Maintain safe work practices around industrial equipment and energized systems.
- Operate company vehicles safely and responsibly