Senior Administrative Analyst- Power Enterprise – SFPUC (1823) (167000) (EXEMPT)
City and County of San Francisco · San Francisco, California, United States
• Application Opening: 11/4/2026
• Application Filing Deadline: 11/10/2026
• Recruitment ID: RTF0166999-01133847
APPOINTMENT TYPE: Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.
WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov.
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc
This job will be used to fill multiple vacancies, including but not limited to the following.
Affordability Analyst Position
Project: Senior Affordability Analyst
Under general direction, the 1823 Senior Administrative Analyst performs complex and sensitive analytical work supporting affordability, arrearage management, low-income customer assistance, and customer engagement initiatives for Hetch Hetchy Power and CleanPowerSF within the SFPUC Power Enterprise.
As the City advances building decarbonization and electrification, increasing numbers of residential customers require education and assistance to plan for and manage utility expenses. The position plays a critical role in connecting customers with discount programs, bill assistance resources, and electrification incentives while supporting arrearage prevention and long-term customer financial stability.
The position serves as a lead analyst and project coordinator responsible for policy and data analysis, stakeholder engagement, outreach strategy, program implementation, and operational recommendations that advance equitable customer programs and support the financial sustainability of the Power Enterprise. It coordinates with affordable housing partners, community-based organizations, advocacy groups, City departments, and executive leadership, and reports to the Power Enterprise Customer Strategy Manager
Essential Functions:
- Lead and coordinate complex affordability, arrearage management, customer assistance, and customer engagement initiatives supporting Hetch Hetchy Power and CleanPowerSF customer programs and strategic priorities.
- Serve as the primary analyst and departmental liaison for consultants, community partners, advocacy organizations, and internal stakeholders engaged in affordability and arrearage management program development and implementation.
- Research, analyze, and develop policy recommendations related to utility affordability programs, customer assistance initiatives, arrearage mitigation strategies, customer equity impacts, and operational feasibility.
- Coordinate and facilitate stakeholder engagement efforts, including meetings with customers, advocacy groups, community organizations, City departments, and executive leadership to gather feedback, present findings, and support program implementation, often outside of typical business hours and days.
- Conduct complex qualitative and quantitative analyses related to customer arrearages, payment trends, affordability metrics, program participation, outreach effectiveness, and financial impacts; prepare reports, dashboards, presentations, and recommendations for management and stakeholders.
- Develop, oversee, and maintain data governance practices, reporting systems, database tools, key performance indicators, and program tracking mechanisms to support ongoing program monitoring and evaluation.
- Analyze existing and proposed local, state, and federal legislation, regulatory requirements, and industry best practices related to utility affordability, customer protections, and public benefit programs; prepare recommendations regarding operational, policy, and financial impacts to the Enterprise.
- Support development and implementation of new or revised operational procedures, reporting systems, outreach strategies, and customer engagement processes to improve program effectiveness, transparency, and customer experience.
- Organize and lead customer outreach events, trainings, workshops, and community engagement activities, including events conducted outside traditional business hours, to increase customer awareness and participation in available programs and services.
- Coordinate with internal and external stakeholders to monitor program implementation progress, identify operational challenges, recommend process improvements, and ensure program findings remain responsive to customer needs and financially sustainable for the Enterprise.
- Prepare complex written materials including policy analyses, implementation plans, operational reports, presentations, briefing materials, stakeholder communications, and executive recommendations.
- May provide direction, training, or project coordination to analytical, administrative, or support staff engaged in customer programs, outreach efforts, or data tracking activities.
- Performs other related duties and responsibilities as assigned in support of Power Enterprise operations and customer programs.
- 1823 performs other related duties as required.
Desirable Qualifications
- Master's Degree in Public Policy, Political Science, Economics, or a related field
- Oral proficiency in Cantonese
- Experience connecting customers/clients/constituents with relevant financial, business, health, or other community services
Budget & Procurement Position
Project: Power Capital Program Governance & Reporting Enhancement
SFPUC’s Power Enterprise is seeking a 1823 Senior Administrative Analyst to join its Capital Budget section. The Capital Budget section is responsible for managing, maintaining, and administering the Power Enterprise’s biennial capital budget and 10-year Capital Plan and preparing short- and medium-term financial planning and projections. The Capital Budget section also provides support for the operating budget, purchasing, invoicing, and contracting functions of the Power Enterprise on an as-needed basis.
Under the direction of the Power Enterprise Capital Budget Manager (1825), the 1823 Senior Administrative Analyst will manage budget, expenditure, and forecast reporting; support the development and monitoring of the Power Enterprise capital budget and Capital Plan; and assist design and implement policies and procedures that improve financial stewardship and align with SFPUC policies and City requirements. The 1823 will work with Power project managers, SFPUC Finance, SFPUC Project Controls, City staff, as well as occasionally with suppliers, contractors or other third parties.
This role is ideal for a detail-oriented financial professional who enjoys working with large datasets, translating complex financial information into clear recommendations, and partnering with technical staff to deliver critical clean-energy infrastructure.
Essential