Case Officer - Appointeeship & Deputyship
East Midlands Shared Services · Leicestershire, United Kingdom · hybrid
Organisation: Leicestershire County Council
Work Location: County Hall, Leicester, LE3 8RL
Salary: £29,550 – £32,055 per annum (pro rata for part time)
Working Hours: 37 Hours Per Week
Contract Type: Permanent
Closing Date: 1st November 2026
Interview Date(s): 12th November 2026
Previous applicants need not apply.
The Appointeeship and Deputyship team is looking for two new Case Officer colleagues to join our team in supporting vulnerable adults who lack the mental capacity to manage their own finances.
This role would particularly suit those from a banking, or benefits background, but we are interested in hearing from anybody who can demonstrate a passion for problem-solving, excellent attention to detail and experience of managing a client caseload.
About The Role
Our Case Officers safeguard the financial wellbeing of some of our most vulnerable service users, helping them maintain as much independence as possible by:
- Managing day-to-day finances, from paying bills to selling property.
- Acting as a Corporate Appointee - ensuring clients receive their full benefit entitlements.
- Negotiating with external organisations like utility providers, care providers, landlords and other local authorities.
- Submitting detailed financial reports to the Office of the Public Guardian.
- Keeping accurate records and case notes.
- Playing a key role in ensuring our clients have the best quality of life that they can afford.
An enhanced with barred list DBS check is required for this post.
For information on our approach to the recruitment of ex-offenders, please see our policy statement.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- Educated to GCSE / NVQ 2 Level or have equivalent experience in working in a social care, health, government finance or administrative field.
- Experience in managing client caseloads and experience in understanding and applying customer service standards.
- Professional curiosity and practical problem-solving abilities and experience of using financial and data management systems and able to gather, analyse and interpret information and understand the service requirements.
- Knowledge of Welfare Benefits and adult social care law.
- High standards of both written and verbal communication.
- Experience of working independently, with integrity and accountability, under minimal supervision and have a flexible approach.
- Awareness of the obligations of an Appointee and Deputy.
Previous applicants need not apply.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Lynda Wilson
Team Manager – Appointeeship and Deputyship Team
Telephone: 0116 3051191
Email: Lynda.wilson@leics.gov.uk
Or
Su Strange
Senior Case Officer - Appointeeship and Deputyship Team
Telephone: 0116 3057896
Email: su.strange@leics.gov.uk
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.