Assistant Community Manager
Twin Pines · Manhattan, New York, United States · onsite
Assistant Community Manager
Location: On-site | Manhattan
Reports to: Community Manager
Salary: The US base salary range for this full-time position is $70,000 plus discretionary bonus
POSITION SUMMARY
The Assistant Community Manager supports the Community Manager in daily property operations and is prepared to manage the property in the Community Manager's absence. This role focuses on leasing support, resident services, and administrative and financial accuracy at the property level.
KEY RESPONSIBILITIES
Property Operations Support
- Assist the Community Manager with day-to-day operations, leasing, and resident relations
- Assist with move-in/move-out processing and unit turnover coordination
- Assist with property inspections and coordination of vendor and maintenance work
- Manage the property in the Community Manager's absence, including staff direction and issue resolution
Financial & Administrative Support
- Support rent collection, delinquency follow-up, and resident ledger accuracy
- Assist with preparation of financial and operational reports
- Maintain accurate resident files and administrative records
Compliance Support
- Support compliance documentation and recertification processes in partnership with the Compliance department
- Assist in maintaining audit-ready resident files
Resident Relations
- Respond to resident inquiries and service requests, escalating as needed
- Support resident engagement activities and communications
- Assist in resolving resident concerns professionally and promptly
QUALIFICATIONS & EXPERIENCE
- High school diploma required; some college coursework preferred
- 1-2 years of property management or related administrative experience
- Strong communication, organizational, and customer service skills
- Familiarity with property management software preferred
- Ability to work occasional evenings/weekends as needed
CORE COMPETENCIES
- Property administration and recordkeeping
- Resident service and communication
- Basic financial/ledger accuracy
- Time management and multi-tasking
- Team collaboration
SUPERVISORY RESPONSIBILITIES
No direct reports; this position does not carry standing supervisory responsibility, but may direct leasing or administrative staff when managing the property in the Community Manager's absence.
PHYSICAL DEMANDS, WORK ENVIRONMENT & TRAVEL
Physical Demands: Requires extended periods of sitting and standing, computer use, and regular property walk-throughs including stairs; occasional lifting up to 25 lbs.
Work Environment: On-site at the assigned property, including office, common areas, and unit interiors.
Travel: Minimal; occasional travel for training.
For individuals hired to work in New York, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of New York and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role. A reasonable estimate of the range is below.
New York Pay Range$69,000—$70,000 USD