Lead Principal Technical Program Manager
Eeho Cx · Reston, Virginia, United States
Partners with senior management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Establishes scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals, managing efforts between cross-functional teams to deliver programs or services. Shapes and leads technical programs and highly complex, cross-organizational initiatives impacting products and business. Drives the management of and responses to issues, bottlenecks, and risks, serving as a point of escalation for all issues. Shapes program improvement strategies, leveraging best practices to drive transformational change and optimize processes across multiple teams. Shapes technical program improvement strategies, leveraging best practices to drive transformational change and optimize processes across multiple teams. Shapes technical collaboration across multiple teams, ensuring alignment of priorities and program goals. Provides expert technical guidance to shape and direct the automation of comprehensive reporting, leading collaboration with development teams to drive innovations in reports, dashboards, forecasts, and models for long-term technical program execution. Shapes the strategic direction of collaboration efforts as a technical liaison across stakeholder teams for high-impact technical programs.
Key
Responsibilities
Technical
Management and Execution - Technical Management:
–
Leverages
technical knowledge to identify risks, manage scope, estimate program
timelines, request feasibility, testing requirements, and determine appropriate
resources.
–
Designs
and shapes the strategy for product or service delivery, ensuring alignment
with the third party, security, export, and accessibility compliance
requirements.
–
Integrates
program demands and resourcing.
–
Leads
rapid response to the most critical security escalations, coordinating across
teams and departments and serving as the primary point of contact to executives
to assess risk, determine comprehensive mitigation strategies, and ensure
alignment and execution of the most effective path to resolution.
–
Leads
the transformation and optimization of processes to ensure the highest
reliability and resilience of products or services.
Technical
Management and Execution - Technical Strategy and Execution:
–
Utilizes
technical knowledge to identify and manage program dependencies and risks.
–
Supports
rapid response to escalations, coordinating within team and communicating to
senior team members to assess risk, determine mitigation strategies, and
execute the optimal proposed path to resolution.
–
Shapes
overall planning activities, ensuring alignment with enterprise architecture.
–
Defines
and enforces delivery standards and guidelines, ensuring security, scalability,
and alignment with best practices.
–
Develops
Line of Business (LOB) strategies for change management and/or incident
response to enhance operational efficiency.
Program
Oversight - Strategy and Decision-Making:
–
Leads
the alignment of priorities with customers, service, and stakeholder teams
through regular reporting to stakeholders and senior leadership.
–
Establishes
scope and milestones, aligning to the broader program plan and company
strategies and goals, managing efforts between cross-functional teams to
deliver programs or services.
–
Leads
efforts to define and monitor key performance indicators (KPIs) and measurement
methods for LOB performance.
–
Develops
and communicates a comprehensive and strategic communication strategy of highly
complex objectives to partners and customers.
Program
Oversight - Program and Operations Management:
–
Shapes and
leads both technical and non-technical programs and highly complex,
cross-organizational programs impacting products and business.
–
Guides
and mentors program staff (e.g., development, release management, customer
success), providing expert technical support and strategic direction on
removing barriers, including risks and issues in workflows.
–
Provides
guidance on developing and maintaining comprehensive program documentation
(e.g., status reports, program plans) and develops risk mitigation strategies.
–
Ensures
attention to detail, including security and quality, in program management,
from planning to execution and reporting.
–
Chairs
regular program status meetings, fostering collaboration and driving effective
communication across teams and leaders.
–
Partners
with leadership to set service level agreements (SLAs) and productivity
benchmarks aligned with long-term business goals.
–
Shapes
and leads forecasting program demands, funding, and resourcing.
–
Leads
the deployment of change management for programs, such as priority, scope,
scheduling, development, requirement changes, and support.
Program
Oversight - Risk Management:
–
Drives
the management of and responses to issues, bottlenecks, and risks, serving as a
point of escalation for all issues.
–
Develops
plans based on the results of cost assessments, benefits analysis, and return
on investment (ROI) to improve decision-making and risk mitigation strategies.
–
Makes
strategic decisions, balancing business needs, technical constraints, and
long-term goals.
–
Removes
critical blockers for the program and determines optimal technical and resource
options to drive the successful delivery and adoption of solutions.
Process
Efficiency - Process Optimization:
–
Shapes
program improvement strategies, leveraging best practices to drive
transformational change and optimize processes across the LOB.
–
Leads
the development and optimization of program objectives and workflows, while
orchestrating the deployment of cross-functional solutions to address complex
business problems.
–
Collaborates
with management to innovate and optimize processes and procedures to drive
achievement of LOB goals.
Process
Efficiency - Continuous Improvement:
–
Champions
LOB-wide integration of continuous improvement within programs, ensuring alignment
of insights across many workstreams with business objectives and operational
efficiency goals.
–
Establishes
and champions best practices for leveraging data insights at scale, influencing
senior leadership decisions.
–
Leads
the development of innovative business-critical improvements to the solution's
availability and reliability.
–
Iterates
processes based on feedback and KPIs, analyzing results through retrospectives.
–
Defines
requirements and configurations of existing and new development tools, where
applicable.
Collaboration
and Program Leadership - Cross Functional Collaboration:
–
Shapes
collaboration across multiple teams, ensuring alignment of priorities and
program goals.
–
Leads
process improvements across the LOB, working with senior leaders to implement
team-wide efficiency-driven solutions.
–
Communicates
strategic program updates and insights to leadership teams, shaping decisions
at the LOB level.
–
Develops
and refines engagement approaches for key stakeholders, ensuring informed
decision-making at scale to improve program planning and execution.
Collaboration
and Program Leadership - Program Leadership:
–
Shapes
and leads programs to optimize organizational efficiency.
–
Provides
vision