Customer Service Representative
Emerson · Israel · hybrid
In This Role, Your Responsibilities Will Be:
- Serve as a key point of contact for customers and Sellers in Israel, maintaining professional and timely communication by phone and in writing.
- Manage customer inquiries and requests, ensuring effective follow-up and positive customer experience.
- Manage and maintain customer portals, ensuring information and transactions are handled accurately and on time.
- Own the end-to-end customer order process from preparing and managing quotations through order entry, follow-up, delivery coordination, and completion.
- Monitor open quotations and orders, proactively identifying issues, delays, or missing information and driving them toward resolution.
- Collaborate closely with internal stakeholders such as Sales, Operations, Supply Chain, Logistics, Finance, and other relevant teams to meet customer requirements.
- Coordinate across functions to resolve customer-related issues and ensure commitments are communicated clearly.
- Maintain accurate customer and order information in relevant systems and follow established business processes.
- Contribute to continuous improvement by identifying opportunities to simplify processes and improve the customer experience.
Who You Are:
- You are a dynamic, proactive professional with a strong sense of ownership and accountability.
- You enjoy working in a multinational environment, collaborating with key stakeholders also remotely.
- You are customer-focused and enjoy building effective relationships with both customers and internal stakeholders.
- You take responsibility for issues from identification through resolution rather than simply passing them to another team.
- You are comfortable managing multiple priorities in a fast-paced environment.
- You communicate clearly and professionally, including when handling complex or time-sensitive customer situations.
- You are collaborative and confident working across different functions and teams.
- You have strong attention to detail while keeping sight of the overall customer experience.
For This Role, You Will Need:
- Excellent English and Hebrew communication skills, both written and spoken.
- Strong verbal and written communication skills with the confidence to interact directly with customers.
- Experience in customer service, order management, sales support, customer operations, or a similar customer-facing environment.
- Good organizational and prioritization skills, with the ability to manage several customer requests and orders simultaneously.
- Strong problem-solving skills and a proactive approach to following issues through to resolution.
- Ability to collaborate successfully with multiple internal stakeholders and work effectively in a cross-functional environment.
Preferred Qualifications:
- University degree.
- Previous experience working in an international or multinational customer service environment.
- Experience with ERP/CRM systems.
Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.