Senior Engineering Manager - Booking & Availability (100% Remote within Poland)
Docplanner · Warsaw · hybrid
Welcome to the good side of tech đź‘‹
You might have heard about us, but with a different name: ZnanyLekarz. It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?
Docplanner at scale
We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 300k+ specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.
At Docplanner we are a diverse group of over 300 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.
We could tell you about us, but we will let our reviews on Glassdoor https://www.glassdoor.es/Overview/Working-at-DocPlanner-EI_IE1071394.11,21.htm?countryRedirect=true speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us https://bit.ly/3xwnSAk.
And why should you join us?
Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.
We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote friendly.
Welcome to the good side of tech đź‘‹
You might have heard about us, but with a different name: Doctoralia. It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?
Docplanner at scale
We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 300k+ specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.
At Docplanner we are a diverse group of over 300 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.
We could tell you about us, but we will let our reviews on Glassdoor https://www.glassdoor.es/Overview/Working-at-DocPlanner-EI_IE1071394.11,21.htm?countryRedirect=true speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us https://bit.ly/3xwnSAk.
And why should you join us?
Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.
We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote friendly.
The Role
At Docplanner, AI-native development is already how we build software. We're looking for a Senior Engineering Manager to own Booking & Availability: the engine that manages a practice's time, from when professionals are available to how patients get booked into that time.
You will lead the Booking & Availability engineering team, working hand in hand with Product and Design. Your job is to keep the team focused, reliable, and genuinely AI-native, and to stay hands-on in the code yourself.
The stakes are concrete. A slot that shows as free when it isn't is a double-booked doctor. A reminder that never sends is an empty chair. The team's job is simple to say and hard to do: fill the calendar with reliable scheduling, effortless booking, and fewer empty slots.
We want to move faster from idea to validated value for practices and patients. That takes a founder's mindset: running quick experiments, cutting what doesn't work, and pivoting early when user feedback points in a new direction.
What You'll Own
Booking & Availability is one of four sub-areas in Docplanner's PMS area, alongside Visit Experience, Clinic Operations, and Practice Adoption. Its mission: help practices make the most of every hour. Its vision: every available hour is booked by the right patient, with no manual coordination.
- Be the connective layer between PMSs: co-design shared modules with other PMS teams, help modernize and migrate local implementations, and ensure what we build serves every market, not only one
- Availability: how professionals define their working hours, rules, and exceptions.
- Scheduling: the calendar engine that turns availability into bookable slots, without conflicts.
- Booking Notifications: the confirmations and reminders that get patients to the visit.
- Waiting List: recovering cancelled slots by offering them to patients who want them.
- Noa Reception: our AI product line that resolves patients' reception requests without staff.
What Success Looks Like in 6 Months
- Keep a high-performing senior team engaged and growing, including when promotion paths are limited.
- The sub-area's metrics have baselines, and you can show the team moving them.
- Noa Reception is carrying real reception work in live practices, and usage data, not guesses, decides what the team builds next.
- Scheduling and booking are measurably more reliable: fewer incidents, faster recovery, and practices that trust the calendar.
- You're making deliberate trade-offs between foundational work and fast experimentation, and you can explain the calls: what you invested in, what you deferred, and why.
- You have established working relationships and shared direction with the other PMS teams.
- You're an active contributor who prototypes solutions and leads by showing rather than telling through AI-native development.
What You'll Do
- Own performance management for your team: set clear expectations, give direct and regular feedback, run reviews and calibrations, and deal with underperformance early.
- Level up your engineers: build individual growth plans, coach through pairing and code review, create stretch opportunities, and grow the next senior engineers and tech leads.
- Hire well as the sub-area grows, and shape a team that doesn't need you for every decision.
- Work hand in hand with Product and Design to decide where to invest: which foundations to build, which bets deserve a fast experiment, and when to pivot.
- Own t