Assistant General Manager | Spring 2027 Opening | HONO Japanese Steakhouse
Riviera Dining Group · Miami, Florida, United States · onsite
USD 100,000 to 105,000 · period not stated
WHO ARE WE?
Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal — they create unforgettable experiences.
Summary:
The AGM will be responsible for managing and leading daily operations of HONO. In the absence of the General Manager, the AGM will act as interim GM. Oversight of management and employee development, inventory management, supply purchases, and guest satisfaction are top priorities. Performance will be measured by consistent delivery of results while upholding company standards, expectations, and following systems. This hands-on management position requires no less than 55-60 hours of work per week. Holidays, late nights, and weekend hours are required, as well as flexibility with need-based shift coverage for members of the management team and hourly staff. Three to five years of experience in a senior management role are required. Experience with restaurant openings is desired, however not required. Candidate must be ServSafe certified.
RESPONSIBILITIES:
Execute and maintain quality and consistency of food, beverage and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged
Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service
Proactively visit with and interact with guests and members; build loyalty and face/name recognition
Positively handle guest requests and accept feedback with grace
Provide sound resolution(s) to guest complaints with poise and professionalism
Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)
Regularly measure and evaluate service through restaurant service audits, and leveraging guest/employee feedback
Maintain highest level of safety, security, sanitation, and cleanliness of facility
Must understand how to use basic computer applications and POS systems
Staff, train and develop guest-focused employees
Manage team accountability
Maintain good rapport with vendors to ensure quality and consistency
Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills
Sound decision making capability while protecting the restaurant/Company in instances of urgency
Assist in conducting quarterly restaurant staff evaluations
Follow company guidelines to effectively manage labor
Achieve restaurant financial goals as specified to applicable area of responsibility
Control cash, credit, and other receipts by following company cash handling/reconciliation procedures
Assist GM in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity
Weekly inventory counts, costs, and maintenance.
Requirements/Qualifications:
10+ years
Execute and maintain quality and consistency of food, beverage and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged
Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service
Proactively visit with and interact with guests and members; build loyalty and face/name recognition
Positively handle guest requests and accept feedback with grace
Provide sound resolution(s) to guest complaints with poise and professionalism
Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)
Regularly measure and evaluate service through restaurant service audits, and leveraging guest/employee feedback
Maintain highest level of safety, security, sanitation, and cleanliness of facility
Must understand how to use basic computer applications and POS systems
Staff, train and develop guest-focused employees
Manage team accountability
Maintain good rapport with vendors to ensure quality and consistency
Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills
Sound decision making capability while protecting the restaurant/Company in instances of urgency
Assist in conducting quarterly restaurant staff evaluations
The preceding statements are intended to describe the general nature & level of work being performed by an employee assigned to this job. They are not intended to be an exhaustive list of all duties, functions, responsibilities, and skills required of employees so classified. RDG reserves the right to modify or deviate from the duties, functions, responsibilities, and skills required of employees in this job and nothing herein shall restrict RDG management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.