EPIC Analyst, Level 3 - IT EPIC Clinical - Full Time
Elfw Jobsearch · United States · remote
Summary:
The Epic Clinical Systems Analyst III is responsible for the implementation, development, programming and overall support of the clinical systems. The Epic Clinical Systems Analysts III will work closely with the vendor and end-users to develop and enhance the software to increase overall needs of the organization. They are also responsible for thoroughly testing all system upgrades, system changes prior to go-live and work with the end-users to test and determine the impact on workflow, reporting, etc. of the upgrade/change. The Epic Clinical Analyst III will be responsible for the coordination of test plans, engaging the end users in the development of test plans, documenting changes/updates to the test plan and making necessary changes to the system. They will act as a liaison between the end-user community and the IT department. They will hold a leadership role among Epic builders by training new staff and giving guidance to other Epic builders. This person is capable of managing to a project plan. They are responsible for elevating identified critical issues or refer problems of unusual complexity to other teams or a manager of clinical applications. They are responsible for monitoring Magic queue and assigning delegates for work completion. They will lead cross functional meetings (invitations, agendas, facilitate meeting discussions, ensure follow-ups, and provide minutes. Etc.)
Experience:
- 5 years as an Epic Builder with progressively receiving more responsibility and management skills
- Must have worked through two Epic major releases or 2 Epic go-lives (or combination thereof)
Skills:
- Basic knowledge of principles of software design and modification, basic computer skills, and a basic knowledge of MS Office suite.
- Aptitude for details: demonstrates excellent verbal and written skills; able to mediate conflicts; self-starter; able to meet deadlines; and maintain meticulous documentation.
- Analytical skills to translate clinical workflow into the functional build process.
- Ability to effectively manage multiple tasks is essential.
- Strong customer service and user support skills.
- Ability to work effectively as a member of a multidisciplinary team.
- Ability to express complex technical concepts effectively, both verbally and in writing.
- Ability to express opportunities for improvement and innovative ways to improve the use of the clinical systems supported
- Ability to teach computer applications to people with varying degrees of computer experience.
- Ability to facilitate complex workflow discussions and collaborate to conclusion.
- Ability to advocated on behalf of The Guthrie Clinic to the vendors and drive to solutions and feel comfortable escalating timely both internal as well as external with the vendor
- Ability to understand the national and state HIT direction and this positions role to help organization achieve its goals
- Ability to deliver presentations to a diverse group of key stakeholders and customers
- Ability to work independently.
- Leadership experience, must be comfortable in a fast-paced environment, and be able to meet high-expectations under deadlines.
- Ability to lead groups of clinicians including medical staff, nurses, and pharmacists—is preferred
- Ability to identify opportunities for process improvements and provide analysis and propose change and communicate strategies.
- Ability to develop and execute project presentations.
Relationships
- Demonstrates Caring, Commitment and Collaboration in all relationships
- Treats all patients and customers as honored guests
- Seeks out a connection with patients, their families and co-workers
- Regularly works to enhance oneself through personal mastery
- Does not engage in the Bickering, Backbiting, and Blaming
Excellence
- Recognizes and addresses the concerns of others and is able to convey trust and confidence
- Demonstrates empathy in every patient encounter
- Keeps patients and other customers informed of delays and demonstrates a willingness to help
- Resolves and reports patient and family safety and quality concerns
- Participates in self-reflection at least quarterly and takes actions toward self-improvement
Service
- Greets everyone with a smile, makes eye contact. When providing service introduces self and role.
- Demonstrates courtesy, acknowledges others by saying thank you and please.
- Is present and attentive when interacting with customers, validating request or need and provides accurate responses or appropriate action.
- Honors customer's right to privacy and dignity. Emphasizes this commitment by seeking and performing the patient's preferences.
- Is respectful, responds with a listening and learning & responsive approach.
- Displays a positive attitude and demonstrates professional demeanor.
- Takes ownership and responsibility for a professional environment, personal presentation.
Learning
- Seeks to learn about the customer as a person, e.g. "What do I need to know about you to give you the best care?”
- Proactively seeks opportunities for learning in the areas of personal mastery and technical/clinical/career skills.
- Continually uses evidence to evaluate processes and look for innovations.
- Demonstrates a positive attitude when evaluating new ideas and trying new methods.
Integration
- Values diverse talents, skills and experience of individual team member
- Seeks to understand impact of decisions and actions on others and systems outside of one's area
- Takes/looks for opportunity to work across the network to improve operations and outcomes
Accountability
- Holds self and others to organizational standards
- Demonstrates ownership of the patient's experience
- Consistently answers/satisfies customers needs without needing to be asked
- Keep a clean and professional work environment and personal habits
License:
- 2 or more Epic System Certifications
Education:
- Bachelors degree
- In lieu of Bachelors degree currently licensed healthcare professionals (ie, RN’s, Social Workers, etc) or an Associate’s degree and 1 year of health care experience may be considered
- High school diploma or GED and 2 years of experience with healthcare information systems may be considered
Essential Functions:
The following section contains representative examples of work that will be and the environment can be fluid. Roles and responsibilities can often be expanded to accommodate changing patient or organizational needs and conditions as well as to tap into skills and talents of employees. Accordingly, employees may be asked to perform duties that are outside the specific functions that are listed.
1) Participates in the implementation, development, programming and overall support of the clinical systems.
- Works closely with the end-users to develop and implement clinical information systems which meet the needs of the organization.
- Effectively communicates with the stakeholders in an open, friendly, courteous and caring manner as observed by staff, supervisor and customer feedback.
- Participates in the design programming and implementation of changes to the system in a timely manner while following the established change control policy, including notification of key stakeholders.
- Provides customer support and communicates technical aspects effectively while analyzing and addressing the customer needs.
- Proactively works with the stakeholders to identify, analyze, report and correct system/ programming errors.
- Assists the stakeholders in understanding the systems abilities, and ways in which it can be used to meet their needs. This may include coordinating meetings with the vendor or others to discuss potential changes.
- Works with customers in a friendly, supportive manner 100% of the time, as evidenced by customer feedback.
- Researches and/or recommends possible solutions to system/workflow issues or when efficiencies by using/altering use of the system may be gained.