BM Caterers - Front of House Supervisor
WSH Group · Derby, United Kingdom
Front of House Supervisor – BM Caterers
Location: M&S Distribution Centre Salary: £13.26 per hour Contract: Full time
Shift pattern: 4 days on, 4 days off. 7am-7pm (12 hour shift).
Lead service with energy and confidence
We’re looking for a Front of House Supervisor who can inspire a team, lead by example and help create an exceptional customer experience every day.
At BM Caterers, we believe service should feel personal, professional and full of personality. This is a great opportunity for someone ready to take the next step in their hospitality career.
What you’ll be doing
- Supervising front of house service and daily standards
- Leading customer interaction with confidence and warmth
- Supporting, motivating and developing the team
- Helping deliver excellent client and customer satisfaction
- Ensuring procedures and standards are followed consistently
- Creating a positive and collaborative team culture
- Supporting day-to-day organisation and service flow
What you’ll be doing
- Delivering food and drink service to a high standard
- Ensuring service areas remain clean, organised and presentation-ready
- Responding to customer requests with professionalism and care
- Working closely with colleagues to keep service smooth and efficient
- Following company procedures and service standards at all times
What we’re looking for
- Previous experience in a supervisory role
- A confident and supportive leadership style
- Strong communication and people skills
- A passion for customer service
- A positive, solutions-focused mindset
- High standards and strong attention to detail
Why join BM Caterers?
- An annual day off for your birthday
- Monthly masterclasses with Michelin-starred chefs
- Fully funded development courses from Levels 2 to 7
- Apprenticeship and career development opportunities
- Freedom Friday - a paid day off to volunteer at a charity of your choice
- Free lunch on shift
- Discounts and cashback at a wide range of retail and leisure outlets
- Cycle-to-work scheme
- 24/7 access to the Mental Health Charter App
- Enhanced parental leave
- Paid leave for fertility treatment
- Grandparent leave
- Extra paid day off for your wedding or commitment day
- Pension and life assurance
Ready to join us?
Join us and find your happy career in a happy place.
At BM Caterers, we’re proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don’t meet every requirement, we’d still love to hear from you.