Person In Charge (PIC)
Employer not yet confirmed · Baton Rouge, Louisiana, United States
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
POSITION SUMMARY
The Person in Charge (PIC) supports store leadership by overseeing store operations and associates during assigned shifts. This position is responsible for providing leadership on the sales floor, supporting excellent customer service, ensuring operational standards are maintained, and responding to customer and associate needs when senior store leadership is unavailable.
The PIC serves as a key point of contact during the shift and helps ensure the store operates safely, efficiently, and in accordance with company policies and procedures.
DUTIES AND RESPONSIBILITIES Leadership & Customer Service
- Provides leadership and direction to associates during assigned shifts.
- Serves as the primary point of contact for store operational needs when designated as the Person in Charge.
- Promotes excellent customer service throughout the store.
- Responds to customer questions, concerns, and service issues.
- Coaches associates on customer service and operational expectations.
- Communicates store priorities and assignments to associates.
- Supports a positive, professional, and team-oriented work environment.
Store Operations
- Monitors overall store conditions throughout the assigned shift.
- Ensures departments maintain appropriate standards for cleanliness, organization, stocking, and customer service.
- Supports opening and closing responsibilities as assigned.
- Coordinates with department leaders and associates to address operational needs.
- Responds to immediate operational issues and escalates concerns to store leadership when appropriate.
- Helps ensure promotional programs, displays, and merchandising expectations are properly executed.
- Supports product availability and recovery throughout the store.
Associate Support
- Provides direction and support to associates during assigned shifts.
- Helps prioritize workload based on customer and business needs.
- Reinforces company policies, procedures, and performance expectations.
- Provides coaching and feedback to associates as appropriate.
- Communicates associate or operational concerns to store leadership.
- Assists with training and development of associates when assigned.
Safety, Security & Compliance
- Promotes a safe working and shopping environment.
- Ensures associates follow established safety, sanitation, food safety, and security procedures.
- Responds appropriately to accidents, incidents, emergencies, and other store situations.
- Supports loss prevention and asset protection procedures.
- Helps ensure required operational records and documentation are completed accurately.
- Reports safety, security, compliance, or operational concerns to appropriate store leadership.
Cash Handling & Front-End Support
- Supports front-end operations and customer service as business needs require.
- Assists with resolving register, transaction, and customer issues within assigned authority.
- Helps ensure established cash-handling and asset-protection procedures are followed.
- Provides additional leadership support during periods of high customer traffic.
We also provide a variety of benefits including:
- Competitive wages paid weekly
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.